Pita Pit — Restaurant in Hamilton

My family and I frequent this location often. We always order somewhat the same thing which brings our bill to about $60. Yesterday (July 11)my 6 year old daughter asked for her regular veggie toppings, no sauce, cheddar cheese and a sprinkle of Parmesan cheese..the woman making our wrap was very rude and short to her and said no, only 1 cheese. I said really? Since when… we always get a SPRINKLE of parm!? She just said no..only one cheese! No other explanation. Didnt say the sprinkle of parm would cost more. Just “only one cheese”. Fine. I wanted to walk out right then because of her rudeness and lack of customer service to my little girl. This has never happened to us since we have been coming here for years. Time for my order. I got my regular toppings for my chicken Cesar wrap…. It came to the cheese. Like my daughter, I always get Cheddar cheese and a SPRINKLE of parm. I offered to PAY for a sprinkle of parm and just she rolled her eyes at me. Then my husband offered his extra toppings that he paid for so I could get my sprinkle of cheese. She rolled her eyes again and gave me my tiny sprinkle. All we wanted was our regular orders that we get on a weekly basis. I don’t know why this day was different and so hard to get a sprinkle of parm as usual!! ALSO…. My two kids both got kids wraps and always get a drink and a cookie with their wrap.. well not this day apparently. Just a drink. They don’t do cookies with the meal anymore!!?? They cost extra as well?? That’s fine if things change, but some kind of signage or a kind explanation would be appreciated. Anyway, it left a bad taste in our mouth. Next time I think we will just drive a little further to the next location. (I see Vanessa martini’s review prior to mine- telling her side of the story… that is not at all what happened! There’s was NO explanation that a sprinkle of parm cost more!! I had to offer to...

BAFFLED by the amount of 5 stars given on here. Without doubt the veggies are always waterlogged as they have been sitting there for days and not being replaced. It is very clear this place is and has been hurting for money for a while now as every time I go in to this location there is only ever one worker working (maybe one hides in the back and doesn't help with the big lines out front?) Don't know but non the less it appears as if there is little to none training for the employees. A customer ahead of me wanted their falafel in the microwave as it is a vegetarian option and didn't want it touching the meat on the grill and the women did not understand at all. Then came my turn for a chicken crave and they always put just the chicken on the grill then AFTER your pita is made they put the ham on the grill for less than a second. If the other meat is coked and warm id like the rest of the meat on my pita to be the same. Just me? The steamer is broken so they do not attempt to use it unless asked when the pitas as hard as a rock to begin with and they just rip if not steamed before! The atmosphere is just bad with no music or anything in there its just awkward silence with little customer service from the staff. So sad to see this place go down hill after new owners came in a...

For $25 for a pita, soda, and a bag of chips you’d expect an excellent pita, NOT THE CASE! If you’re looking for a tiny portion size of tough, grizzly chicken and some brown lettuce this is your kinda place. The shrink-flation and extremely high price is just something we’ve come to expect lately but you’d expect them to maintain quality control. The “grilled” chicken came out cold and the cheese portion was tiny but I believe the worst part was the customer service. I was halfway through my pita and bag of chips when the foul smelling worker started shouting at me in broken English that the “pita pit” branded chips aren’t included in the chips and soda combo (not the end of the world but a sign or warning would be nice). He then told me that I had to give him back my half eaten bag of chips and take a prepackaged bag from the shelf (the same shelf with the pita pit chips). The whole interaction was extremely rude and after paying the extremely high price you’d expect a decent meal and...