Red Swan Pizza - Hamilton Centennial Pkwy — Restaurant in Hamilton

If you’re looking for a place that defines “customer last,” this might be your spot. I placed a pickup order and was told it would be ready in 20 minutes. Naturally, after 30 minutes I checked in—only to be told they were “busy.” Oddly enough, I spoke with another customer who arrived after me, and their order was ready on time. Interesting.

I was then asked to wait another 15 minutes (because clearly my time has no value). I declined, only to be met with a server who ran off to the kitchen after announcing I wouldn’t be getting my pizza. No explanation, no apology. When I asked for the manager or owner, I was told they’re not available—how convenient.

Eventually, the owner Maulik got on the phone. He tried justifying everything by explaining how overwhelmed and stressed the staff is. That’s fine—we all have tough days—but it doesn’t excuse untrained staff yelling at customers, cursing, and telling us to “get lost.” Sadly, it seems no action was taken. I guess customer service is optional here.

Wish I could rate the pizza… but I...

I placed an order from uber eats at this location. By mistake I finish the order without adding my favorite two toppings. Then after 5 minutes I tried to cancel it. But uber support said I can't cancel the order merchant already made the order in 5 minutes.. I am in really.. Uber support suggest me to talk to merchant as they can help me. When I call at your location and tried to request if they can do anything for me. The girl on the call said she can't do anything. Dissappointing thing, I am working at restaurant too. We always ready to help if customer calls at our store. We don't say that we can't do anything as we know our customer should be happy with our service... That girl can make a Little bit change as It was in her hand. But she didn't try to help at all. Very very dissapointed.. And one more thing, I am working at A&W ,I know especially delivery orders don't get ready in 5 minutes at all.. Staff needs to learn...

I don't usually write reviews, but Red Swan Pizza truly deserves it. From the very first bite, I could taste the difference - the crust was perfectly baked, light yet crispy, and the sesame seeds on the edges added such a unique touch that I now can't imagine pizza without them. The toppings were fresh, generous, and full of flavor, and you can really tell that quality ingredients

are used.

What impressed me just as much as the pizza was the service. The staff were friendly, patient, and made me feel welcome, like I wasn't just another customer. Even the delivery came on time and still piping hot, which is rare these days.

I've tried a lot of pizza places, but Red Swan has become my go-to. Whether it's a casual dinner, a get-together with friends, or just a craving for something comforting, I know I can count on them. If you haven't tried their pizzas yet,...