Tim Hortons — Restaurant in Hamilton

Common Questions What do I do if I receive a wrong order? Our restaurant owners are committed to your satisfaction. If there is ever a time where you’re not happy with your order or have received the incorrect product(s), please do not hesitate to speak with the restaurant manager on your next visit so they can make it right for you. Why am I unable to reload my TimCard® on the TimmyMe™ App? If you are unable to reload your TimCard® on the TimmyMe™ app, you may have attempted too many actions in a 12 hour period. There is a limit of two (2) actions within a 12-hour period. If you have not reached this limit and are still having trouble, please try uninstalling and re-installing the app, as well as ensure you have the most up-to-date version of the app installed on your device. If you are still unable to reload your TimCard® on the TimmyMe™ App, you are able to reload your card online or by visiting your local Tim Hortons. The product that I received was not what I expected. What can I do? If the product you received was not what you expected, you can share this feedback directly at the restaurant with a Manager or Team Member or by submitting it on our Contact Us form on our website. Why do some locations carry items that others do not? Certain menu items are offered to our restaurants as part of our "Optional" Products line. This means a product offered at one restaurant may not be offered at another location. The decision of which optional products the restaurant will carry is made by the Restaurant Owner and is based on several factors, including demand. Has Tim Hortons ever considered changing their lids/cups? Tim Hortons relies entirely on our own advertising, research, marketing and product planning departments for the generation and development of new concepts, including our lids and cups. With that being said, we always appreciate hearing from our guests who want to help us continue to improve our products and services. The service that I received at one of your Restaurants was not what I expect of Tim Hortons. What can I do? We recommend that you speak with the restaurant owner or manager right away, if the service you received at a restaurant was not what you expected. Our Restaurant Owners would love to hear from you. You are also welcome to provide feedback and obtain further information directly from our Guest Services Department at our Head Office. We appreciate...

So prior to Christmas I had placed an order. I got burnt coffee, dried out muffin and none of the lids were on proper including the steep tea. So when I called with my concern, I was asked, “ what do you want?” After I was told a manager was not available after asking to speak with one. Today the manager while nice enough to replace the order .. still can’t get the order correct. Now I know people will say a tea is a tea. No I ordered a steep tea not a tea with the bag in. It’s frustrating. This isn’t the first time this location has gotten something wrong. I’m tired of complaining because nothing changes. I only gave a two star review because at least the manager replaced the previous order. But I also had to pay for something in order to get a delivery which was the original way I purchased the order that got messed up prior to Christmas. This store needs to learn better customer service and managers. Sadly that’s not only with this location. Tim Hortons is really starting to lack in good customer service . I miss the old days of customer service. When people actually paid attention and at least made effort to give good service. Yes, I realize there’s many good servers at Tim Hortons, but the ones who refuse to get with it is only giving a long time company a...

I visited this Tim Hortons location recently and unfortunately had a disappointing experience. I ordered an iced coffee and clearly asked for it to be made with milk, but it was initially made with cream. I politely pointed out the mistake, and while the drink was remade, the interaction that followed left me feeling uncomfortable.

When I asked the employee—her name was Jasleen—for a napkin and a straw, she responded with, “Are you done now? Are you?” in a dismissive and rude tone. Then she rolled her eyes. I had been respectful the entire time and didn’t complain about the original mistake, so I was taken aback by her attitude. Guys, i REALLY felt like crying.. that was so mean. I wasn't even the person who made the mistake.. It was such a bad start to my morning.

Customer service is a huge part of why people choose certain locations, and this kind of behavior does not reflect well on the brand. I hope management takes this feedback seriously and provides appropriate training on customer interaction and...