ATLAS Steak + Fish — Restaurant in Kamloops

We go to Atlas all the time and have always had a wonderful experience until last night. We got there at 6 for our reservation and ordered our appetizers and meals. There were 6 of us. The appetizers took 70 minutes to arrive and during that time one of our guests started having a low blood sugar reaction as he is diabetic and without food his sugar went too low. We recognized this and immediately went to the bar and got him a quick glass of orange juice which held him over until the food arrived. More on this later.... The appetizers arrived but they forgot one. We got our main course a short time later. One of our party ordered the seared Ahi tuna steak. It came but was seared lightly on one side only. A rookie mistake that should not have even been presented. I called the manager over and brought up these mistakes with the appetizer and the tuna and her first words were that it was really busy and the cook just forgot to sear both sides. I looked around the restaurant and there were only 4 tables of people. More empty then full. An empty excuse but she did the right thing and removed the tuna from the bill. When I did get the bill my biggest disappointment was that they had charged us full price for the orange juice that was needed for the diabetic reaction!!! Even though it was only a small amount it was the point of the matter. On my way out I stopped and mentioned this to the manager that it was not very appropriate. As I turned away to leave she laughed and looked at the chef and rolled her eyes. The rest of our party that was standing right there couldn't believe she would do this. I was quite annoyed and this time let her know that her demeanor was really innapropriate. At which point she said it was just because she had a "kink" in her neck. We really expected more from a 5 star restaurant. Our experience has always been great at Atlas but after the food last night and more then anything, the rude and disrespectful attitude of the manager it will be really tough to...

What a disappointment and disaster. We had a table of 13 with reservations for 8 pm new years eve. We all wish we had never gone there and won't ever return. We waited 20 plus minute to get water served , took another 1/2 hr to order drinks and only after several requests. It took another 1/2 hour to get our orders place. Main course was served at 10:00 pm and what a mess, only some us got what we order and 2 never got any meal or should I say part, they ordered the ad on lobster, which they got served in a small bowl (terrible presentation ), that sat on the table for another 20 plus minutes until there dinner was served, by this time the two had paid their bill and left hungry , no dinner. Not only that we had to ask for cutlery, you would think the table would have been set as we did book a reservation, go figure Discussing!!! Several of us told the management that it was terrible service and food. I stated that we had a table 13 people and they should have gone over and above provide good service as you would expect in any 5 Star restaurant (not realizing they are only rated 4) at the prices you pay. I walk out saying the PLACE was a f.. joke. So they ban me, saying that I yelled/swore at the waitress which is a complete lie. I was completely stunned as to how they treat their customers for calling them out on the terrible service. At first i left there laughing in disbelief and thought it was a joke, guess not. Never been so embarrassed or humiliated after paying $290.00 for 2. Not only was I banned from the Atlas, they would not allow me to enter the casino either, what?? So my husband asks what the heck is going on and stated that we have spent several thousands of our hard earned money in this casino, and guess what they did, they banned him as well. They then told us we had to leave and police where on the way, really!!! That was at 11 pm aprox., so much for our New Years Eve!! No such thing as customer service here, do yourselves a favor...

First time here for 2 of us, the other 4 of us were regulars.

PROS—very friendly/attentive/knowledgeable waiter, beautifully presented flavourful food (except one entree), nice relaxing lighting, complimentary bread and blue cheese butter was delish. Husband said calamari was best he ever tasted.

CONS—Hostess was not very welcoming, chairs have you sitting very low at the table, jazz music too loud so we had to talk loudly over it, there is only a bar code sticker on the table to scan with your phone to see the menu unless you request a cheap paper menu (not everyone has a cell phone or knows how to do this), mirrors behind us covered in fingerprints, only vegetarian option was a standard mushroom risotto (yawn), Oysters Rockefeller were delicious but so small we weren't sure there was an actual oyster in the spinach mix, prime rib no longer on menu (a sad letdown for 3 of us). But the main reason we are leaving 3 stars instead of 5 is because although flavourful, most of our entrees were COLD (not lukewarm, COLD) and portions were so tiny especially the Tuna Provencal (portion was hilarious!). Speaking of the tuna entree dish, although tasty, it was exactly 8 lady bites including one teeny baby potato cut in half, two olives, one strand of tomato, no zucchini on the plate, tuna was 1/4 the size of the thick Ahi tuna steak portion I usually purchase for $7–$8 dollars at our local seafood market—I had my meal consumed before anyone was even half finished and I’m a slow eater—tuna screamed for salt but no salt on table—plate needed sauce to tie it together—potato “hay” was hard as a rock ball and I couldn't break it with a fork. Creme brulee was tiniest I’ve ever seen.

Just wanted to point out the cons so they could be dealt with hopefully. We did have a very enjoyable evening thanks to our waiter and food flavours and will give it...