Match Eatery & Public House — Restaurant in Kamloops

This place is the absolute worst restaurant in Kamloops. Last summer when I had met a friend at match to have dinner I was racially profiled and completely verbally abused by the manager, I knew he was treating me different because of my ethnicity and the way I look (tattoos on my hands and short fade haircut, brown skin) I went to use the washroom and had already paid for my meal and drinks ($70 later even though the food was terrible) Out of every single other person in the restaurant I was the only one he had harassed about showing there covid passport. Even after I had already eaten and paid for my meal and had shown my vaccine card already and had been sitting in the restaurant for about an hour. I watched my friend come back from the washroom and had no problems getting back in, I must have watched a good handful of other people come in and nobody had harassed them to show there passport. He picked me out of a crowd based off the way I look and was completely unprofessional and it was just a disgusting experience. I will never return to this restaurant and I tell every single person I know not to go MATCH (unless you want to be harassed and treated terribly and have terrible food, along with the chance of being racially profiled.

All this restaurant ever does to respond to complaints is say “ “We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future”

This place should...

Took my spouse for Happy Hour drinks to the Kamloops Matchs Pub at Cascade Casino on Mothers Day. They were advertising a complimentary drink for all mothers on their web page. You only got the complimentary drink if you asked for it. It was never offered by their staff who acted as if they were not suppose to be offering it their customers. It was only a small Mimosa about 2 ounces of champagne and 2 ounces of orange juice. An hour into the Happy Hour which goes from 3:00 pm to 6:00 pm daily, we overheard the bar manager announce to her staff that Happy Hour had been canceled for today, reason being that the free Mimosas were costing the Casino too much money today. We were sitting by the bar adjacent to the area where the bar tender mixed drinks and had not seen any Mimosas being served. We complained to the staff that you cannot just cancel Happy Hour without informing your customers. It is advertised on the menu and on their website. No one was informing the customers, we only overheard the Manager telling her staff. Suddenly my wife's wine went from $6.75 a glass to $13.50. I guess Cascades Casino really didnot want to honor mothers with a free cheap drink and that they feel that they can change menu prices at a whim (without informing their customers) even after their customers have ordered and consumed their products. Pretty poor business ethics. Will not recommend anyone going therefor anything unless you like being screwed...

First of all Thank you for the amazing hospitality. Service for us was great even with the huge crowd present. Nachos were just so amazing that I could not stop eating. Chicken was just ok ok and was quite plain which made me wonder that "anyone could make this". Sweet Chilli chicken was another hit and we loved the pork rinds on it. Sides for Nachos were pretty great too. $5 Burger was just amazing and loved that center piece fried chicken. Chips reminded me of Cassava chips but it was quite harder to eat. Fries weren't great especially when you put that buffallo sauce on it. If I wanted soggy fries, I'd order a normal fries from McDonald's. Dessert was so amazing that we badly wanted more. The combination of cheese cake with ginger snaps sort of base and coconut whipped cream top layer was really tasty. Item wasn't great when you think about the contents vs price but the credit is for the idea of that combination. But as I said before, many items reminded me the question - "Anyone could make this, right?". Tip: If you could ask to lower the volume of the performance person, it could really help your customers to feel more taste on their pallet. Maybe slower and calm songs might make the food more enjoyable for...