Dairy Queen — Restaurant in Kamloops

Pretty shocked at their response. Called to let them know received cheesecake blizzard that was bad pieces were spoiled. Jessica argued and said they’re suppose to be bitter I said I know what cheese cake tastes like and what bad spoiled cheesecake tastes like. I’m just letting you know so you change it out. That’s how to give people food poisoning. There was spoiled pieces tasted like awful sour milk and pieces that tasted normal so they clearly mix old with new. Will be reporting because that’s how you make people sick. Bad customer service. A normal response would be sorry that happened. Not argue oh you’re wrong there’s no way. Well guess what when you don’t handle food properly...

My husband went to this Hugh Allen Dairy queen to get me a cookie dough blizzard(pregnancy cravings) and arrived home and it definitely wasn't what he ordered. It had pecans all throughout it. I called to let them know about the mix up and was told I was wrong and that my husband ordered a turtles blizzard. He didn't even know there was one like that. The woman on the phone continued saying we were wrong and we got what we ordered. I've never known of someone in customer service saying the customer is wrong. This isn't the first time this location has screwed up one of our orders. Super frustrating and will be avoiding this location...

Lousy experience here. Went through the drive thru and ordered a Number One which is a hamburger with two patties, lettuce, etc. But the order machine is so garbled, they heard the word hamburger, which apparently is not what a Number One is (???) So instead of getting a Number One Burger, we got a cheeseburger with no cheese. Figure that out. And Dairy Queen refused to make it right. Won't be ordering any more burgers, hamburger or otherwise from this place. (If Dairy Queen had stepped up and made things right, we would have been happy, but since they didn't, we aren't going...