Freshslice Pizza — Restaurant in Kamloops

I got a coupon in the mail that says 3 medium 2 topping Pizza's for 20 dollars. I made my order for the medium Gluten Free crust due to my allergy. Employee had to call a Manager. Tells me manager cannot do the deal for Gluten Free. I have seen coupons in the past that say Gluten Free excluded, but It does not say that anywhere on this coupon. Never had issues with coupons in both Vernon and Kelowna. Fresh Slice in general is great so this is nothing against the food or the employees. But due to this experience at this location and it not making any sense why I was denied, I have to give 1 star. Picture of coupon added to review.

Also whoever responded to this tried to cover themselves by saying they no longer offer gluten free in medium because it is a 11 inch crust. This is just a way to try to give a reason for denying me. I ordered this same crust with same coupons from Vernon and Kelowna Fresh Slice locations. They have 2 size choices in there pan crusts. Medium is classified as 12 inch, and they have XL that is 16 inch. being that the gluten free crust is only 1 inch smaller than the medium it clearly would fit that size best. It was just poor service that did not want to honor a coupon. While they tried to look for a technical reason after receiving this 1 star review. This review was originally in July 2020 as shown in coupon photo. Just had to edit it give more information due to...

I opened the box to literally the worst pizza cutting job I’ve ever seen. I called in to ask how dumb the person who cuts pizza is, and the lady blamed it on a trainee. I said ok well somebody is training them, so the person who looked over the trainees work and still sent it out, has to be just as dumb as the trainee then. She said “I’m the one that looked over the pizza and sent it out” LOL hilarious.

As for the pizza, not terrible, but not great. I mean what can I expect. It’s one of those pizza places where you can walk in drunk with the wrong choice you picked up from the bar, and order a cheap slice. Actually, if I was drunk this would be good pizza.

I also ordered wings. Terrible. The texture feels like they were boiled in water then half a salt tossed in not nearly enough sauce. Luckily, I make my own hot sauce so I put the wings under the broiler for FOUR minutes and added a bit more sauce and they were great, but good quality of the actual chicken when cooked properly isn’t on the pizza joint, it’s on the farmers who pump all the steroids into it that me and this pizza place allow to happen, happily.

I get it’s a pizza place, but the extra couple minutes to make food properly would keep me as a customer. The dumb neglect and lack of quality control, will have me never coming back, until I’ve had one too many beers downtown and some 4/10 I got...

Used to be good but now it’s horrible. We just waited over 30 minutes in store for an xl pizza half beef half pesto. My sister and I both watched as the one guy that was in the back just chilled in the back while the lady taking orders ran around with her head cut off trying to make pizza and take orders. Maybe teach staff to prioritize orders when there is a rush instead of having multiple orders backed up and people waiting. Had another customer come and ask for his pizza to be heated cause it had been an hour since he ordered it. Had skip the dishes drivers waiting as well. This is truly unacceptable and hopefully better training will be enforced so that way orders are made in a timely matter and no one has to wait that amount of time for 1 pizza. I’m only giving a 2 star on customer service instead of 1 star because the lady at the front was super nice and she deserves that extra star for how much stress we saw her under dealing with all that alone. The other missing stars from customer service are from the man in the back that hid while...