KFC — Restaurant in Kamloops

Hello, we were a group of 6 people who went to the kamploos 555 Norte branch on 13th of Feb 2024. We order 4 boxes of the special Tuesday 5 pc chicken. Out of which we picked 3 from the counter and were waiting for the last one. One of us went to enquire on the ETA of the last box and to our surprise the person at the counter said that we already picked alll of our boxes. Obviously, we informed that we didn’t and it’s still pending. The person (red polo shirt, male, working on this day at 7:26pm) started arguing and was rude and aggressive. He implied that we stole!!! He went ahead and told us that we never ordered 4 boxes and that we ordered just 3. This is where it gets interesting, kFC is a reputable company with millions of transactions and assuming that you have a good POS system. Is it that hard to back track and verify if we ordered 3 or 4 boxes? We went ahead and showed him our bank transaction because they had taken our receipts for the survey free drink and popcorn. He looked at our transactions ( on our phones ) and checked the time of the payment and the number of payments that were made. He questioned if there was a duplicate payment. Alll of this for a $5.75 ( with tax) KFC meal box. All of my friends and work in customer facing jobs as well and we know there was a better way to...

Absolutely horrible. Ordered through drive thru a 6 piece chicken bucket with two sides and a small gravy. When i tell you one of the pieces was literally the size of a small chicken wing from a pizza place i’m not exaggerating. The theory of KFC using other strange meat substitutes instead of chicken may be true. The chicken itself was dark and soggy and tasted like old oil. The small size gravy is a scam in itself. Macaroni salad and coleslaw are fine. Service and speed is fine. Kentucky Fried Chicken? Nah more like Kan’t Fry Chicken. The decline of KFC and this location in specific is rather disappointing. Drive 1 minute further and go to Popeyes instead if you want REAL fried chicken. This place deserves to be shut down and demolished. It has stayed the same on the inside ever since it opened a millennia ago without any renovations. The location is a prime spot for crackheads to hangout and loiter. Don’t even get me started with Taco Bell. From nasty liquid processed cheese to uncooked rice in burritos, this place deserves to be SHUT DOWN permanently. This is not Colonel Sanders...

Usually I don’t have such a negative experience but tonight was terrible service from the girl that works the drive thru, she starts to take my order and then tells me to wait one second, so I preceded to wait a few mins and then I say hello, she then says can I take your order, I say I haven’t finished giving you my order. Get to the window and I’m only given 1 drink when I paid for two, same girl asks to see my receipt and says I don’t get a second drink because it doesn’t come with my order, okay… fine I pull into parking lot and check my receipt and it says I paid for two drinks so I go in the same girl sees me and asks if what I need I let her know I paid for two drinks and she only gave me one, she then gaslights me and says I thought I gave you two, I tell her no, we just had this conversation at the window. Got my drink but her service was terrible and she should probably be given...