Pizza Hut — Restaurant in Kamloops

This was an absolute joke. Ordered a pizza for delivery. 21 min later I was called back informing me that they don’t deliver to sun rivers. After asking why it took 21 min to call me and inform me when they told me it will be delivered in 20-30 min he said again he can’t deliver it. Asked to speak to the manager and Saminder Singh informed me that in fact he was the manager. He then said “ well what do you expect I do” after mentioning that maybe training staff to inform customers of what areas they do and don’t deliver too would be a start, he promptly hung up on me.

Pizza Hut as a franchise should be absolutely ashamed to have this individual as the leader/manager of their Columbia shopping centre location, and can only imagine the negative example of customer service he is instilling on any new and/or...

My family and I ate here tonight and I have to say that we will never be going back and yes I do mean never. I would not recommend anyone to go here to eat. The service was beyond terrible . Our waitress took our order and never came back to check on us. My daughter's food was completely forgotten about. Our cups were empty for about 20 minutes until I had to get the attention of someone to get a refill. When waiting for the bill again the waitress never came around, again we had to wave someone down to get the bill and a tale out box. As we sat there we did notice three other groups of people who had similar issues, it was clear to us that they were equally as frustrated as we were. Again I will say we will never go back to sit and eat. The cook on the other hand did a great job and everything tasted as...

Wow....They have no clue how their $5/$5/$5 promo even works, they tell you one thing then tell you another. Manager can't resolve simple customer concerns about advertised promotions and solution presented was to pay more money and get less pizza or order what my kids didn't want. Sounds good eh... Online experience was also troubling, wasn't able to capture the deal it was promoting on its main page. Good news is there's other options out there. Too bad really, if they could communicate what their deals actually are, make their website communicate with the actual deal it advertises and hire and train management that are solution driven individuals who want to keep customers when things go off the rails I would order their nearly always. The pizza is...