The Vic Downtown — Restaurant in Kamloops

Very large selection of teas. You can buy freshly roasted coffee beans by the pound and have them ground right there. I ordered a specialty coffee on a visit previous and it was way too sweet and not properly stirred so by the time I got to the bottom, it was even more sweet, which was very disappointing. I had a look at the deli case both times there and everything looked very old, the vegetables on the sandwiches and in the salads appeared to be very close to being spoiled, not appetizing. I had purchased a pound of coffee on the second visit and specifically asked for medium ground as the reusable, single serve metal filter I use, cannot use fine ground as the granules would just fall out through the holes and into the cup. An employee with blond hair and bright pink lipstick that did not take my order, asked me what I was using for my coffee, I said I was using a metal reusable filter, I didn't think anything of it and continued to wait for my coffee. The blond haired employee decided to change what I had asked for and got the other employee there to make it fine ground. I wasn't asked if it was ok to change what I had originally asked for and I went out the door. The tape on the bag was coming off as I was walking, on my way to another store, and opened it and noticed that it was fine ground, despite asking for medium. I finished my errands and went back to the coffee shop and I asked if what I got was medium, I was told it was fine ground and she had thought I was using a different type of filter. I described what I was using again and said that I have to use medium ground as anything finer wouldn't work, the same blond employee re-ground the beans for me without charging me which I appreciated. She wasn't polite, and wasn't rude.. monotone, straight faced. She didn't own up to her mistake which I found strange, I understand that she was trying to be proactive, however, I don't find it courteous to change what was ordered without asking and making me come all the way back after going home. Lucky for me, I only live a short walk away, but if this had happened to someone who lived out of town or far away and they had to drive, bus, or cab a long way to get back to the cafe or if they had to waste $16.00 on coffee that couldn't be used because they couldn't go all the way back there to get the mistake fixed, I would assume that they wouldn't be too happy about that. I always had great, friendly service when this place was Zack's and always had a delicious cup of coffee. I am willing to come here again and give it a try and see if I can change my rating, the coffee beans...

Visiting from Victoria & thought to stop in and do some work. Ordered my coffee, and then asked for the wifi which they dont have (odd as this is the 1st time experiencing this) and was told it's shaw open or telus. Staff wasn't overall friendly with customers, but they laughed and joked around with themselves, as it felt the barista that served me didn't want to be there. Not a lot of parking near by, but very convenient if you're walking. The rating is mainly because it should be a friendly/happy environment when getting coffee, as it is someone's start or...

Wow! What a transformation. Had walked by the old "Zacks" a number of times and thought what a pity such a prime location was often empty. Well, the new owners have brought this place to life! It has been totally redecorated, is now modern and very tasteful. It is such a welcoming environment. Staff were friendly and professional. Coffee was great. Was only in for coffee so didn't try any of the tempting items in the display case but had scones, homemade pies, ice cream to name a few. Highly recommend a visit and will definitely...