Godfathers Pizza - Fenelon Falls — Restaurant in Kawartha Lakes

I rarely leave reviews, but after my experience at Godfather’s, I felt it was necessary to share. The level of unprofessionalism displayed by the manager, Carissa, was honestly shocking.

During my visit, I witnessed Carissa treating one of her employees with open disrespect, raising her voice and making snide remarks in front of customers. What made it even more uncomfortable was the way she looked at me mid-incident, as if expecting me to side with her or validate her behavior. It was clear she was trying to shift blame onto her employee, which I found both disgusting and incredibly unprofessional.

Her attitude made it very obvious that she does not take her role seriously. This wasn’t just a one-off moment of stress, it was a pattern. She was equally rude to other customers and came off cold and dismissive the entire time I was there. There was no effort to create a welcoming environment. Instead, the energy she brought into that space made everyone feel on edge.

A manager sets the tone for a workplace, and in this case, the tone is toxic. Godfather’s has potential, but with someone like Carissa at the helm, I can’t recommend it. No customer or employee deserves to be treated like that.

I come to Godfather’s regularly, and I’ve had a few experiences now with the manager Carissa that are seriously making me reconsider coming back. Not only is she rude to both staff and customers, but the times she’s made my food, it’s been noticeably worse compared to when other employees prepare it—sloppy, rushed, and just not the same quality.

What really bothers me is how unprofessional she acts. She’s openly disrespectful to her team, and it creates a really uncomfortable vibe for everyone. After multiple visits where this has happened, I’m honestly disturbed by her attitude and how she handles her position. If this continues, I don’t see myself...

I recently visited Godfather’s Pizza and was incredibly disappointed by the complete lack of professionalism and organization from the staff. From the moment I walked in, there was no greeting, no acknowledgment just awkward silence. It felt more like walking into someone’s garage than a functioning restaurant. Customers are left sitting there not knowing what’s going on, and you can’t even pay until your food is done. No direction, no communication, nothing.

The staff clearly aren’t properly trained. The new employee was left alone to handle pizzas by herself, visibly confused and unsure of what to do, while another staff member was in the bathroom for over 10 minutes. Meanwhile, no one was assisting her or the customers.

To make things worse, the pizza slices in the heater looked old, dry, and downright gross. I have photo proof showing how unappetizing and stale they looked — it was honestly shocking that they would still offer that to customers.

This place needs serious improvement in staff training, communication, and professionalism. It shouldn’t feel like a group of friends casually making food behind the counter — it should be run like an actual business. I won’t be returning unless major...

I don’t know what the new management is doing but they are doing it right, I don’t normally leave reviews but this place deserves it. Me and my family have been coming here for awhile now and we have all noticed an amazing change in not only the food itself but the service and physical state of the restaurant. The dough is wonderful, not to hard but not soggy, the sauce is always perfectly balanced along the entire pizza, toppings are perfect, not too much where its hard to handle but just the right amount where you get all the flavours. They cook it to perfection with a light and crisp crust, and the customer service is unmatched. They have created such a welcoming and friendly environment. Big props to the...