Dairy Queen Grill & Chill — Restaurant in Kelowna

I wanted to come onto here today about my experience last night, I came in to get a shake as I was having a really overwhelming day. At the drive thru I asked the lady working which shake was more icecream/milky tasting as i did not know which one I got last time, and I knew one of them was more fruity and the other one was more milky tasting but I am lactose free although I was having a cheat day but didnt want something soley made of dairy. She told me that it didnt exist, or even try to help me figure it out or give me another option which I thought was terrible service and I was very confused, I decided to order just a milkshake anyways. When I got the milkshake there were huge chunks of strawberry in it, I am hypersensitive to texture as I am on the spectrum, and I nicely told the lady this, and she didn't even give me the option for something else or try to help in anyway, it was basically like 'you ordered it get out of my face' type of attitude. It resulted in me crying as I left the drive thru because all i wanted was a yummy drink to make me feel better and then because I have texture overload I could not even drink it. I feel as though people working in customer service should be more helpful to their customers, When I worked in customer service, when someone would ask me what they could order that worked with what they needed/ wanted, I was happy to help them figure it out and sometimes would even go out of my way to help. This lady would not even tell me what was in the shakes, never mind make me something new. Its very upsetting when you cant drink something...

This is a typical Dairy Queen. You've been to one you've been to them all. It gets 4 because sometimes if your in the drive through a person may come to your window begging for money. Overall, hot eats and cool treats!

Update April 2023: drive thru. At the window we asked for three different flavors of blizzard and all of them were either not there yet, or just sold out. This is very typical of this location. Every other location in the franchise has the new blizzards right away. And they are rarely sold out. So we decided whatever we have points to spend on the rewards app so we will just get free blizzards of whatever flavors they do have available. We let the lady know over the intercom that we were using rewards points. Once we got to the window we showed the app for them to scan the barcode and they scanned it on both of our phones. Then the lady told us that she needed the manager. He comes over and tells us that they don't do the rewards yet. So we drove away. Why is this the worst location in town? Why can't they keep up with the rest of the franchises? As a franchise restaurant aren't they obligated to have these things like new blizzards and the rewards app available for people? Maybe the company needs to take a hard look at the franchise owner and take away this location from them. Please don't support this lazy behavior, I...

Poisonous experience, the girls working the drive thru were extremely rude! They handed us our drinks and ice cream 4-5 minutes before our food was ready in 33 degree weather! It was soup by the time we got our food. I watched them stand around taking their time laughing while I waited. I told the girl that next time they should wait for the food to be ready to give the customer their ice cream. She turned to look at her coworker, chuckled and said, “ya, I think that would be a good idea”. It was condescending! I’m not hard to please! But if I’m paying 10$ for a blizzard you better be able to turn it upside down! I asked for the manager, she said the manager wasn’t there, did I want to speak to the assistant manager? (All with a smirk) I said yes please. She went and retrieved the assistant manager, I told her that the young girl was rude and that I wanted them to remake the blizzards, I opened the lid to show her and the blizzard poured out like a cup of milk. Am I missing something? Don’t blizzards need to be so thick you can flip them over? Because of this situation I forgot to ask for the dilly bar that they forgot to give me on my last visit! This is the last straw, I won’t be back to...