My Neighbourhood Restaurant — Restaurant in Kelowna

I've never walked out of a restaurant for poor service before but our server Michael made us feel so uncomfortable that we had to.

When we were seated, we were originally put outside, right next to the door to the inside of the restaurant. It was a bit loud (with the noise and music from the restaurant) so we decided to move one table down.

Michael comes out and snappily tells us we can't sit there because it's a "service area". We had no problem moving back to the original table, since we understand that there are new rules due to covid.

Seconds later, another group of 2 is seated by the hostess in the same spot we were just kicked out of.

When Michael came back to take our order we politely asked him what the service area meant, and why other people were able to sit there but not us. He dismissively explained that they should not have been seated there and continued to take our order. We explained that other restaurants have those areas marked off so that confusion doesn't arise. He rudely replied with "Well, we aren't other restaurants".

We placed our orders and as he was walking away, under his breath, he muttered "So pleasant". We immediately walked out after that.

The other staff we encountered were pleasant to deal with and I'm sure the food is great. Our service from Michael was awful and we won't be coming back for...

We heard good things about this place through some mutual friends. My boyfriend and I decided why not stop by and try it! We love trying to find a good eats place. Although upon entering the door it was like a ghost town with no one to greet/host us in order to get everyone situated. They were visibly busy so we tried to give them the benefit of the doubt with places being short staffed we know that people are trying their best! Quite a bit of people were waiting around for some SERVICE. One lady appeared very briefly inquiring about maybe some reservations they had for some people. Didn't even get a chance to speak to anyone to inquire about possible wait times... We waited approximately 30mins. Still no hostess or acknowledgement so we left without service of any kind. Maybe we caught them on a bad day or maybe it was just our luck but disappointed is an understatement. Think maybe they should take "When you walk through the door you’re immediately greeted with smiles and made to feel comfortably at home" off of their website 😂 we weren't even greeted at all which is not a great first impression. Don't think we will be coming back and will continue to go somewhere else where we actually...

My girlfriend and I came in for a late brunch on Sunday, January 7th around 2:20 pm. We were received by the server/hostess in a very rude manner. She did not greet us, she just asked "for two?" and lead us to our table where she dropped off 2 menus. Before we could sit down she rushed to the kitchen to inform the cooks that there were "2 new open" we couldn't quite make out what the cooks said but as our table was close to the entrance and kitchen we observed their negative reaction. Our server then replied to the kitchen "Yes, Sadly...." as she left the kitchen back towards her other tables. My girlfriend and I both work in the service industry as servers and both can understand some level of frustration when guests come in close to closing time, but we figured we could quickly get in and out before close considering we had 40 minutes. We both felt very uncomfortable even being there so we immediately left. We used to love coming in for your breakfast but after this experience we "sadly" won't be...