Pizza Hut — Restaurant in Kelowna

We placed an order for three individual pizzas today, and the experience was terrible. The food that was delivered 50 minutes after placing the order was incorrect. We called the store twice, it rang and rang; no answer. The first call-centre customer service representative we spoke with, after hearing our situtation said that she couldn't help us, said all she could do was transfer us to the store. We explained that we had already tried calling the store, but no one answered. She rudely responded, "I can't help you with that' and transferred us. The phone kept rining until the call was disconnected.

We called again and spoke with another customer service respresentative who was nicer and apologized for the wrong order but explained that we needed to speak with someone at the store,...through an "alternative" number, so we were transferred again to that line. We finally got to speak with someone at the store, who informed us that our pizzas were still sitting there, 70 minutes after placing the order. She said that someone could deliver them to us. When the pizzas finally arrived (lukewarm and greasy), the delivery driver, who was very nice and understanding, informed us that the store wanted to charge us $8.95 for the delivery, which we were not told about when speaking with the store.

This isn't the first time we;ve had a bad experience with this store. Therefore, i won't be ordering from Pizza Hut again but If I do, it certainly won't be from...

Ordered a pizza for delivery within a block of the store. Waited for an hour but had to leave to pick up my kids, so after 1 hour 15 minutes I left and called dominos which had two pizzas ready in 15. As an honest person I called Pizza Hut hot line as soon as I left so they could cancel the order but I was on hold for 18 minutes. Long enough to pick my kids up pick up pizza from dominos and return to the Pizza Hut to get an explanation where the store clerk said he had to throw the cinibuns out and I would have to wait for my order now two hours late. As I was willing ron oat for them even though we already had pizza. Then he put the pizza I ordered in a fridge under the counter and asked me to wait. I was still on hold from the main Pizza Hut line that said they had transfered me to their store and I was standing in the store and no one was talking on a phone. Just not happy how long it took and how in appolagetic the clerk was. I was a block away. Had I been able to contact them I would have asked them to hold the pizza in the oven, but I couldn’t get through so I ordered from dominos. Not happy with the service here. If your Hungey or on a time line order...

Do NOT order from these guys. Extremely rude. Delivery guy was super nice but I ordered online and accidentally ordered the wrong thing that I wanted. I called to change the order and they still messed up my order, sent what I accidentally ordered online. Then when I called to let them know they messed up my order it was the same person I talked to before who knew I changed my order, when i told him they messed up my order he then transferred me to customer service instead of addressing the problem himself. I had to talk to customer service just to let them know these guys made a mistake and she apologized to me for them transferring me to customer service and said she would let them know to put in and send my correct order. An hour went by and I had to call them again to see what was up and talked with the same guy, and never have I spoke to anyone so unprofessional and rude. Gave us nothing but a hard time and gave us nothing but attitude. We will never be ordering...