The Daily Grind — Restaurant in Kincardine

I actually loved this place until today, when my son brought in a doughnut from Best Friends, as they don’t sell doughnuts, and we spent $20 worth of food and drink as well. We have done this multiple times, but we usually sat outside. But today it was raining and I thought nothing of it, as I was in on Monday and saw a gentleman bring in an outside muffin. The barista threw my teenagers out because of the doughnut. I said that was fine, but I wouldn’t be back as I felt this was out of pocket. The barista continued to debate me about how “every restaurant has this policy” (I recently moved here and I’ve never encountered a coffee shop that banned a doughnut if you purchased food and drink from that establishment) and she offered to refund when I said I would take what I paid for. I said I felt she was rude to my son, who fled in tears, and the barista went outside and berated my teenagers to get them to say she was nice to them. This had been my favourite coffee shop since moving to Kincardine, but I won’t be returning. Customer service goes a long way, and berating someone after they’ve said they will just take their order and leave and belittling two teenagers on the street, one who was terrified by the verbal assault, is just...

my brother has extreme anxiety, specifically social anxiety. he has a huge fear of confrontation and talking to strangers, so today when me and my family came to the restaurant and my brother was eating a doughnut inside we were both asked to leave as we had outside food. normally I would understand this, but we had just gotten 20$ worth of other food and drinks so this one doughnut didn’t feel that outrageous to me. boy was I wrong. Me and my brother both went outside to wait for my mother and when she came out the woman from before was with her, asking me and my brother if she was rude to us. when I told her that she was she asked again, expecting a different answer that I didn’t give to her. she claimed that my brother didn’t look upset so clearly he wasn’t, but you could tell just from looking at him how uncomfortable and upset he was. he did say that everything was fine but not because it was fine, because she was scared into saying that it was by the employee standing over him. my brother cried the entire way home, telling my mother how sorry he was for causing the whole situation. a simple apology would have been fine, but instead she chose to yell at us on the street about how she was right...

I hate doing this, but the last few times we have gone we have received very unpleasant service from one lady. The young girl behind the counter (barista) was very pleasant, but one of the other ladies was very rude. We bring our dog downtown, and we know that she is not allowed in the cafe, we have always tied her up outside, and gotten our items to enjoy outside with our dog. Every time the lady is super rude about our dog, to the point where she gives us a dirty dirty look, even though we are following the rules. It really makes us not feel welcome. We understand not everyone likes dogs, but to give such a deliberate dirty look to us is completely unnecessary. Food and drinks are tasty, service (most of the people) are pleasant, but the feeling of being welcome is not present when you...