McDonald's — Restaurant in Kitchener

I had one of the worst experiences at this McDonald’s on 21st September in the evening (around 7:30–8:00 PM), and I feel it’s important to share.

My friend and I placed separate orders. The order I placed (3 burgers: Junior Chili Chicken, Habanero Chicken, and Spicy McVeggie) was actually for another friend who wasn’t with me at the time. The friend who was with me that day placed her own order for a single McVeggie burger, which we were planning to eat together.

When we returned from Walmart to pick up the food, the staff member (her name sounded like Leah or Alias) packed the orders very messily — three burgers crammed into one bag and another burger tossed into a separate small bag. Since it was confusing, we even had to ask for a handle bag.

We were extremely hungry, so we opened the food right away. The burgers weren’t wrapped properly or clearly labeled. My friend handed me what she thought was her McVeggie, I took a bite, and she did too. To our shock, it was chicken. We realized only after tasting it and reading the wrapper.

We immediately went to the counter and spoke to a staff member named Prabalika, who said she was the manager. We calmly explained the situation, but instead of apologizing or trying to understand, she told us to “keep our voices down” even though we were not yelling. What shocked me even more was that she started laughing with the staff member who had packed the order. I heard her say, “Hey bro, why did you do that?” in a joking way, as if this was something to laugh about.

This is not funny at all. For me, it’s not just a preference — it’s a religious and personal belief not to eat chicken. This mistake should have been taken seriously.

When we asked for a higher authority manager, she insisted she was the only one in charge. Instead of showing responsibility, she gave excuses: • That McVeggie comes in a box, not a bag (how are first-time customers supposed to know that?). • That both of us were together, so she combined the orders into the same bag (we had two separate receipts!). • That McVeggie patties are fried in the same oil as fish, as if that somehow excused the mix-up.

Later, when my other friend (the one I had actually ordered the 3 burgers for) received his food, he sent me a picture. The burgers were poorly made — not enough sauce, hardly any lettuce, and the chicken patty in the Junior Chili Chicken and Habanero Chicken looked exactly the same. Even the patty itself was tiny.

The complete lack of accountability, empathy, and professionalism was shocking. She never once apologized.

This was a terrible, terrible experience. I would never recommend this location, especially to vegetarians, people with religious dietary restrictions, or anyone with food allergies. Mistakes like this are dangerous and disrespectful.

McDonald’s really needs to take action against this kind of behavior. As for me — I will never eat at McDonald’s again, and I strongly warn others about the Waterloo Boardwalk McDonald’s...

This McDonald’s is terrible and honestly I wish I could give it zero starts. The management is horrible and don’t seem to pay attention to what their staff is doing, I’ve seen multiple time where there’s a majority of male staff and they pick on or beliddle the female staff workers. Lobby is supposed to be check every 15 minutes (know this because I worked at McDonald’s my self for a year and a half and my sister was a manager for 2 years) and I’ve heard a few staff members that have asked managers to go out in between customers to clean and they aren’t allowed to. Couldn’t tell you why that’s a thing.

Furthermore I have had a few different friends who have worked here (all female) and all have quit because of the deplorable standards when it comes to how they are treated by other staff and how they are treated by customers. Let’s be honest, you’re gonna get those one or two weirdos who are going to be inappropriate with these young ladies and you’re going to have quite a few hell customers who yell and scream at you for absolutely nothing. Managers are supposed to help in situations like this and step in and stand up for their young staff but they don’t. They just let it happen. I’ve seen a young girl run off crying after the manager just stood there and allowed her to get screamed at about a burger made wrong (as if that was her fault) I’ve also seen and heard stories of staff bullying other staff and management doing nothing about it when it is brought to their attention. This is ridiculous. This has to be them most toxic work place and honestly by far the worst McDonalds to eat it in KW. every time I go there the lobby is in ruin (sticky, stained, crumbs everywhere, garbage on every table) the drink station isn’t properly stocked (even the sodas are usually empty) that stations is always sticky as well. My burgers and fries are NEVER fresh. This place seriously needs to be evaluated to I beg of whomever Owns this McDonald’s, do an unannounced visit during the week or send undercover quality checkers into your store, because this is not how it should be running whatsoever and I’m sure you wouldn’t be happy at all if you even seen a sliver of what your customers are seeing in...

Since Christine has left here as the General Manager ! This restaurant has gone, gone, gone down, down more down hill. Ownership really needs to shake things up here. As the customer service and the ability to follow customer custom orders has drastically gone way down hill and just is simply not followed at all. It like they just don’t give a dam. And there is no leadership or management here. The staff just goof around and do what the hell they want…..heck you order you don’t want pickles on your burger there a good chance will get them….order and add bacon or add a extra burger patty and pay for them….there a 90% chance you won’t get them…..as you will see in the pictures I am adding today….I ordered bacon and extra patty…..and I got neither….

There been time as of late I order a quarter pounder with cheese on Uber eats with out cheese and it comes with cheese……talk about issues….

Oh I should also add one night recently it took me 31minutes to get an order when I was at the restaurant and that was at 10pm on a Friday…..cause the staff behind the counter was screwing around and even when his manager told my order was the next that had to go out…..he push other order before mine and his manager came back and started working on my order and oh sorry your order took so long sir….

Also I will state the older guy who works in night making food is just nasty, seen him touching his face and nose, etc and then making food…..something needs to happen...