Subway — Restaurant in Kitchener

I'd just like to start by saying that I will not be a repeat customer to this poorly managed subway. I bought a tuna sub with double meat and recieved skimpy little scoops that didn't even fill the spoon. The employee was so cheap on the toppings, four little pieces of spinach, the same with onions and pickles, that's all I got on it and still couldn't receive a little more. I go to other subways two to three days a week but this one was horrible. The manager who didn't make my sub, or I would have walked out without the sub, kept sneezing on her shirt. This may be the standard in India but it's not in Canada. The sub was sub par and for a twenty dollar sub I should be full. This subway also charges more than other subways. Take a hint from your 3.3...

Owner is worried about adding extra lettuce instead of pleasing customers, small amount of every item added to your sub. Ask for it to be panini pressed and wouldn’t do it where as every other subways does. Later proceeds to say if you go to other franchises they make your order and you have no say on what they add. Where that isn’t true at all every franchise will add extra lettuce without a fuss. If your main priority is profit you shouldn’t be in a industry where pleasing customers should be your main priority… Instead of trying to argue see where the customer is coming from, especially if they told you every other subway will add more lettuce or throw my sub in a...

Must be a new owner as we have never had an issue in 7 years. They need to hire people who actively listen to what the customer requests. Husband told the staff 2 subway melts and 1 ham and bacon with the melts not toasted. They toasted all the subs.

Got home and melts have roast beef on them? Called to confirm what goes on a subway melt and they advised turkey ham and bacon. Asked them why they substituted bacon for roast beef. They had no response. No apology or offer to replace subs was made.

My family will never go back to this location. If the owner can't hire and properly train his staff he doesn't...