Tim Hortons — Restaurant in Lakeshore

Upon reaching the window after payment the individual handed me my tea & coffee. I requested my tea bag on the side. To which they gave me jazz hands and said 'I only have two hands!' When they returned after a few moments with my tea bag, they then further stated 'I wasn't stealing your tea bag!' I replied, "70% of the time I need to request it because a lot of customers do not request it. Your reply wasn't at all necessary." This person then stated how they have worked there for 25 years... I drove away. I was not arguing or holding up the busy drive thru. I have never gotten such a poor reply asking for what I paid for over the 35 years I have been attending Tim Hortons. The drinks were perfectly made and the service was quick until I got this person at the window. This person may have thought they were being 'funny' but how they shook their hands at me through the closing window and said it were absolutely...

I usually come to this Tim Hortons and never had issues before, but today around 4:30 PM I had a disappointing experience at the drive-thru. The crew member said she couldn’t hear me, so I repeated my tea order. At the next window, she again asked what I ordered, so I repeated it a third time. Her tone was quite rude, and even after repeating it multiple times, the order was still wrong. When I mentioned it, she showed attitude instead of apologizing. Really poor customer service — we come for tea, not...

Three stars because every time I come here I receive the same run of the mill service and the same run of the mill food. The past few times I've patroned here I have been subjected to a group of men speaks foreign languages while playing backgammon. Unbelievable, to think that in a restaurant that is supposed to be representing Canadian ideals it is instead being tainted by the likes of these old men commiting...