Orange Julius — Restaurant in Langford

Ordered a hot dog for my 4 year old and waited about 10 mins for it because the worker forgot it while it was cooking. When he remembered, the hot dog was suuuuper hot and we decided to let it cool while we walked around the mall. 10-15 mins later it felt cool enough on the outside we let her try to eat some and she burned her mouth, spitting it out everywhere. We went back to ask for another hot dog that was appropriate temperature and he refused to give us another or a refund because he said we should've asked immediately. This was really bad customer service considering it was his error that he forgot it while it was cooking and should've made a different one off the bat. My 4 year old ended up with a burned mouth...

My child ordered a mango pineapple smoothie, and was very excited as it was his first Orange Julius drink ever. Firstly, his gift card wasn't accepted to pay for it (which I guess maybe we should have checked beforehand, but just assumed it worked at all DQ and Orange Julius locations). Then, he found his drink tasted mostly like bananas. At our car, I tried it and it definitely looked like bananas (beige/brown, and not orange as you'd expect for an orange/mango smoothie), and it tasted like bananas. We didn't have time to go back, but I did write to DQ. My kid never finished their drink, and I doubt he'll...

My daughter had the flu and I didn't want to get sick so I asked for another cup to split our julius. The fellow said he could give me another cup for a quarter. No problem. It's reasonable to ask a quarter for an extra cup. But I didn't have a quarter, so I asked if I could interact it. He said no, sorry. I said are you serious. He said yes. My kids and I have been coming here for years. And now they're going to lose my business over a cup. Sorry buddy but I'm old school when it comes to the the minimal standards of customer service. You just give the...