P.F. Chang's — Restaurant in Laval (administrative region)

I'm a regular and loyal customer to PF Chang's, but this time, you guys ruined it, big time. I had my wife's Birthday yesterday night and made sure by reserving few days earlier for 13 persons the half sofa/half chairs place especially it's her Birthday and she's pregnant in her 8th Month, the girl who reserved confirmed time and seating as requested. 1st:We arrived at 7.50 pm,we had to wait till 8.24pm with many of our guests till we got in,and plus they made us sit on a table beside bathrooms,when I questionned the waitress,guess her answer?"Well sorry sir, this is the only place available,we cannot control the walk in's,all of the sofas are taken and no I cannot accomodate for you what you asked for". I urged her to look again as my wife is pregnant and it's her Birthday and there is a place on some empty sofas,but guess what?while I was telling her that, it was getting assigned to another group who arrived after us. She said she will be back once she asks,she never came back. Second:some orders came with little quantity for friends(they had to ask for replacements like the Mongolian beef with barely 7 pcs of meet covered with alot of green onions),some came wrong(shrimp appetizers instead of platter), some cold,some okay,some not. Add to that,waiter spilled sauce on our friend's expensive first time worn Jacket(The manager apologized and gave her like a coupon so she pays and get refunded. This kind of thing can happen which is an uncontrolled error, but I had to say it cause I think all in all we really didn't enjoy anything). We asked the main waitress for soya sauce, never had them,we asked again,never had them. If you cannot control and organize a Saturday night evening, don't give promisses to people who reserve special seats for special occasions by telling them :"You cannot control walk ins". We did have a very bad experience,and for the note, my wife's mood got so down,which had our baby start kicking because her mommy is not okay. Thanks P.F chang's team,...

NOWHERE NEAR THE QUALITY OF PF CHANGS IN THE U.S. MUCH WORSE THAN A FEW YEARS AGO

If you think this is like other PF Changs like in the US, it is not. The food is very poor in comparison. Visit: night-time 830pm, resto about half full All dishes luke-warm; including sauces with consistency of glue (sitting around?), not hot egg roll with soggy wrapper, underseasoned, no flavor, with some kind of horrible-looking and tasting bitter thick dark brown mustard concoction tasting like horseradish, as a sauce to dip, with the consistency of plaster (nonsensical).

Fried chicken pieces (kids meal) - inedible - batter like uncooked white paste between small piece of chicken and outer layer, weird rancid oil flavor (something wrong with oil?) My daughter ate none of it, my son had 1 piece.

Lo mein noodle dish. Luke warm - sticky mess of brown sauce way too much cornstarch my guess, noodle texture overcooked. Same thing with the beef and peppers dish, sauce like glue, barely warm, etc. To be honest, the dishes at Fu lam's buffet are not congeeled like this.

Overpriced (as usual, but I knew that).

I had gone to PF in 2008, in Florida - thought it was exciting, good quality and innovative. Had gone here in Montreal when it first opened - also good as i remember, and another time without incident besides the price and portions on the small side.

Have not been here for a long time but now, several years later, this was close to an unacceptable food experience. If you are going to be paying 2-3 x the price that you would pay at any good asian restaurant for what is a pretty small dish, it better be spectacular. Also, the decor, all dark brown and beige (sort of like the food) is really quite unappealing and needs vibrant colors contrasting with white!

I won't be going back, I can go to a real chinese restaurant with piping hot food and properly made sauces and deep fried items for...

We arrived today for lunch at 12:30 and were seated and given two French menus. We waited for about 5 minutes, and a server had not yet come to offer us drinks, so I got up and went to the hostess and asked for English menus. We then ordered lunch, and were both asked if we wanted the "Lunch size" or "regular size". We both asked for lunch size as we were not too hungry. After 20 minutes of waiting for our food, the server came out and told me she had made an error, and that my meal was not available in "lunch size". I said that it was not a problem, and that I would take whatever I could not finish with me. We waited another 20 minutes, and the food still had not come out. The server came and told us they were very busy and that lots of customers were waiting a long time for their food, and that we were not the only ones. She gave us no indication of how long the food might be, and we saw 3 tables who were seated after us receive their food, and finish eating it before anything had been brought to our table. We were not offered any bread or crackers to snack on while we were waiting. No managers came to apologize or offer any kind of compensation or explanation. After 50 minutes we walked out. This is a ridiculous amount of time to be waiting for beef and broccoli and steamed rice. We had chosen this restaurant for it's gluten-free options on the menu, and were extremely disappointed by the wait time. We cannot recommend this restaurant to our friends and family and will not be back again.

Update: 2024...Tried again today as my mom was visiting from out of town and wanted to try it. AGAIN... extremely slow service. Even just to get a table, we waited at least 10 minutes to even be acknowledged by the hostess and there restaurant was almost empty. That's all I can say. Do not recommend unless you have...