Subway — Restaurant in Leamington

Worst service we have ever experienced. A couple of weeks ago, we placed an order with our local subway (Leamington's Talbot st location) through the subway app. (two orders to be specific, since we were ordering for 7 people and you can only add 6 subs to an order). When the order was almost ready, our teenage sons and preteen daughter went for a walk to pick up the order.

When they arrived, only one of the two orders were ready. (no biggie) When told that there should have been a second order, the employee rudely told them there isn't a second order and they didn't know what to tell them. My kids called my wife who gave them the second order number. The disgruntled employee groaned and suddenly "found" the second order. As they were making the last sub, the employees, at a volume loud enough for my kids to hear stated "the lady who ordered must be really fat to need 7 subs". The employees standoffish attitudes, snide remarks toward my kids and their mother as well as their overall demeanor upset my daughter and made her feel uncomfortable to the point that she went and waited outside.

When they returned home and told my wife what happened, my wife filed a complaint through the contact us form of their website since that was the only option aside from going to the restraunt and complaining to the employee who made the comments.

The next day, we received a sweep it under the rug type reply from someone representing the local stores with an apology that felt more like a cookie cutter non-apology apology. Which seemed to focus more on the technical glitch that caused the delay in the second order as opposed to the employees comments and behaviour. This was followed by a statement that they strive to craft sandwiches in a positive environment and would use this as a teaching example. The whole reply felt very generic as if with a little tweaking, it could be used to reply to every complaint without actually admitting fault.

While I understand that everyone has a bad day, and that can be reflected in the quality of their customer interaction, there is absolutely no reason a person should speculate on and then go so far as to comment on a person's weight. That is something that if it hasn't been learned by the time they are old enough to work, won't likely be learned. We won't be ordering...

Went to the Talbot Street Subway tonight. The woman was beyond rude. I was with someone who has started overcoming social anxiety and is finally able to order for themselves. They ordered by saying....."we'll have two the same". Before she was able to say what the rude employee blurted out...."two of what the same". Body language and eyes showing all signs of frustration. She was rude and short with all customers before us. We left the store after sandwiches were complete and paid for our order. The person I was with told me they wanted to order cookies and and a drink but was nervous at that point that they may not ask for it right. That bothered me so I went back in and asked if I could interrupt as she was waiting for subs to toast for another customer. Explaining that I was just in the store and said I understand frustration. I just wanted to give your some advice....she turned to the toaster and then looked at me saying...."oh God.. under her breath....then "you can leave my store". I said I haven't even said anything....she then proceeded to tell me she did nothing wrong and that I was just there to cause a scene. I told her no but if she wanted me to leave I would have a conversation with Jo....ya I know her. (Franchise owner). She proceeded to tell me to leave. Told her that she should really think about what people go through or may be going through before she treats customers the way she does and yes I yelled at this point and told her that the person I was with has just started overcoming being able to speak to people she don't know. Walked out as did the person waiting to place an order and the two that were told that only 5 could be in store. I will not be back to...

Always a decent sandwich made with good amounts of toppings, but don't go for the employees. This morning they were especially rude, which is prompting me to write this review. It's Friday people, cheer up - and don't give me sass when I nicely ask for where the breakfast menu is, because I've never been to Subway for breakfast! As a former fast food service manager, I always treat fast service employees the way I would have liked to be treated, I understand their pain, if this was a one time incident that'd be...