Makisu Sushi Lethbridge — Restaurant in Lethbridge

CUSTOMERS BEWARE❌❌❌- PLEASE READ THIS!!!👇👇👇

ANSWER TO THE REPLY ON MY “First conversation complaint👉 I NOTICED that NONE of your customers' COMPLAINTS HERE in your GOOGLE REVIEWS were properly ADDRESSED or HEARD. It seems THAT YOU NEVER LISTENED TO YOUR CUSTOMERS (CUSTOMERS TRY TO READ THEIR REPLY TO THE COMPLAINTS OR FEEDBACK OF THEIR GUESTS). You can always identify genuine complaint versus others. BUT THE WAY I SEE IT, YOU ARE ONE SIDED!!!

I have mentioned before that I was a loyal customer of your restaurant, and I even praised your manager—the one who always moves quickly—the last time I visited before these issues arose. I've dined there more than ten times, and I have never encountered anyone who told me to use just one piece of paper for all of our orders at once.

Someone approached us first and simply told us to use a different coded paper. I believed that each table had an assigned code or number for the pile of paper. That was the only information she provided. So, we returned the paper we were about to use to the designated table, which was also our table since we were using two tables.

We picked up new menus from the pile on our table that had just been given to us. The staff mentioned we should use one paper to order but no one specified that we should save paper menu. To help us order more quickly, I lent them my extra ballpen so that we could all write at the same time and place our orders right away.

We were writing things down when someone approached us about using one of our sheets of paper. I was surprised because I had never heard of this before, but we managed to compose ourselves, even though we were very hungry. Since we had already written some notes on the paper, my friends continued to use it while I planned to compile or add to my order to use one paper based on what they had written. That was the plan.

The server manager approached us with an irritated and rude tone, telling us that we should use only one paper because we were wasting it. Her tone was already making me feel irritated, but I had to stay composed and show my friends that everything would be okay because I could sense that they were feeling irritated as well. To calm the situation, I politely asked the server manager, "Can you please accept these papers first since they were already used?" She responded again with more rudeness and irritation, saying, "No, it doesn't matter; we are not going to make it." I told her that I had eaten here several times and was never informed about this rule. That was when she said, "Now I am telling you." This meant that it was the first time I had learned about this particular policy. If we had known about it, we would never have done it.

I have dined in your restaurant many times, and my family and I have always treated your staff with respect and kindness. I understand how hard they work, and I appreciate their efforts. Normally, I don't mention this or boast about it, but I feel it's important to say now. I often give generous tips to compensates for their hard work. Your manager is aware of this; he was the last person to receive a tip from me. I usually give tips separately from the bill because my husband pays the bill, and I take care of the tips. I wanted to mention this to clarify that I have nothing against your staff or your policy about closing 30 minutes before closing time.

It is not right that, because we made an honest mistake or did not fully understand your rule, your server treated us rudely. She could have spoken to us politely. If she had listened to us first, we would have been able to understand her better. We would have gladly stayed and followed your rules promptly.

It seems that the main reason for their bad behavior is the way you also interact with and respond to your customers. It comes across as if your restaurant is perfect and never makes any mistakes or strays from your policies. I won't question how you handle your store. However, the way you responded to me just now made me feel so right about my...

Extremely horrible services. We called in for pick up for a sushi combo the Miso soup and the soft shell crab and made sure to ask details about the soft shell crab. The employee had told us that it’s a big size and didn’t give us any other options about ordering claiming they only had one type, after picking up the order and getting back in my car I checked the food to see that the soft shell crab was no bigger then the palm of my hand!(I’m a 20 year old female) after going back in we asked if this was the right order the lady that helped us just smirked saying yeah it is then saying you should’ve ordered by the pound practically laughing at us as her coworkers just stood back and watched. I had mentioned to her that the lady over the phone didn’t say anything about ordering by the pound she clearly did not care and said well you can. I then asked for a refund and she said since we left the building she can’t offer us a refund no more! It been less then a minute since I left the building and came back in. As leaving all we heard was her laughing but I was with my mother and know not to cause a scene but that was completely horrible service let alone extremely disrespectful. I’m sure to say I am NEVER DINNING HERE AGAIN!! And making sure that friends and family know of this experience before deciding to dine in or take out from this resturant!

EDIT: (replying back to your reply!) I get your concern and NO I do not need anything back from you guys. If u had been standing right there while I was talking to the lady who helped me at the door then you will see your employee definitely smirked/ smiling, like I was stupid. I’ve read into other complaints people have left and how about instead of bashing back at customers who were displeased with their service you educate your employees. Me and my mother were broth there to witness the disrespect we were given as customers. If they lady on the phone had made it clear I would have not even purchased the crab and instead purchased it by the pound if you guys sold it. Whatever your employee told you is beyond me. I made my complaint about her and that’s it. But personally I would never have someone with such a disrespectful attitude work in my store, it shows that it’s a very poorly...

I’ve been going to this place for years now and have always been pleased with food and service. Some days it’s good, some days it’s meh. But today was one of the more interesting experiences I’ve had here.

Had lunch with my fiancée here and it’s usually a go to for AYCE Sushi as it’s cheaper and better for value compared to the other AYCE sushi restaurants i town.

We ordered small for the first round. 2 soups, 2 kinds of sushi, a salad for me, Shrimp Tempura and Chicken Teriyaki. Nothing notable but we were enjoying the food.

Second round was even smallers with another of shrimp tempura, beef teryaki and 2 strawberry ice creams. The problem here was the Beef Teriyaki.

It was grey and sad looking. Seemed like it was just meat left over from the previous night,reheated then squeezed some Teriyaki sauce on top. I’ve had their Beef Teriyaki a few times but this has been the worst one. I decided to take a bite but immediately had to spit it out as it was gamey, unseasoned and just plain unpleasant.

So I move on to eating ice cream and the server was taking away our plates. I asked her to take the beef teriyaki as well because it wasn’t good. She said that she couldn’t take it cause there was still a lot and she would have to charge me for it.

Pause. You’re telling me that you’re going to charge me for this because I want to send it back because it isn’t good? That doesn’t make any sense. But she talked to her colleagues and came back.

She told me that she will take it but to be careful next time as other customers order the same beef.

I’m not sure what she meant but how I interpreted it is that I should be careful ordering items from their menu and I should not order it next time.

I can tell the owner/manager/worker was upset because they kept staring at me while I was eating the ice cream.

This has left a bad taste in my mouth and I’m sad because I really want to enjoy their place but with that experience I’m not sure if I...