Extremely horrible services. We called in for pick up for a sushi combo the Miso soup and the soft shell crab and made sure to ask details about the soft shell crab. The employee had told us that it’s a big size and didn’t give us any other options about ordering claiming they only had one type, after picking up the order and getting back in my car I checked the food to see that the soft shell crab was no bigger then the palm of my hand!(I’m a 20 year old female) after going back in we asked if this was the right order the lady that helped us just smirked saying yeah it is then saying you should’ve ordered by the pound practically laughing at us as her coworkers just stood back and watched. I had mentioned to her that the lady over the phone didn’t say anything about ordering by the pound she clearly did not care and said well you can. I then asked for a refund and she said since we left the building she can’t offer us a refund no more! It been less then a minute since I left the building and came back in. As leaving all we heard was her laughing but I was with my mother and know not to cause a scene but that was completely horrible service let alone extremely disrespectful. I’m sure to say I am NEVER DINNING HERE AGAIN!! And making sure that friends and family know of this experience before deciding to dine in or take out from this resturant!

EDIT: (replying back to your reply!) I get your concern and NO I do not need anything back from you guys. If u had been standing right there while I was talking to the lady who helped me at the door then you will see your employee definitely smirked/ smiling, like I was stupid. I’ve read into other complaints people have left and how about instead of bashing back at customers who were displeased with their service you educate your employees. Me and my mother were broth there to witness the disrespect we were given as customers. If they lady on the phone had made it clear I would have not even purchased the crab and instead purchased it by the pound if you guys sold it. Whatever your employee told you is beyond me. I made my complaint about her and that’s it. But personally I would never have someone with such a disrespectful attitude work in my store, it shows that it’s a very poorly run business!