Pizza Hut — Restaurant in Lincoln

I ordered a large Triple Cheese Supreme pizza from this Pizza Hut location, but the crust was seriously undercooked—I couldn’t even finish one slice. I brought it back to the store and showed the cashier, who agreed it looked undercooked and apologized. He mentioned that they have limited control over the baking process since it goes through a preset cycle. Not sure why it still came out like that, but it just wasn’t edible. I left the rest of the pizza in the store on top of the trash can. While I appreciate the cashier’s honesty and polite response, the quality was really disappointing. Hopefully this helps improve consistency going forward.

Update - The owner called me the next day to apologize and offered a replacement pizza, which was much better and properly cooked. I really appreciated the follow-up and effort to make things right. Thank you for...

If 0 stars was avaliable that would be my choice. I ordered online for delivery. They took the money out of my bank account and I never received my order. I called to ask for a refund and they told me they are not able to issue refunds and they had no order under my name. The store manager at the beamsville location called me and stated the same thing. I went in to the store and showed her proof that they took the money out of my account even though they didn't have an order under my name. She told me I would have to wait 5 business days and if they did make a mistake my money would be deposited back into my account. This is the worst customer service I should not have to wait for 5 days because of there mistake. I will never order from here again and will also make sure people in the community are aware of what this...

The pizza simply wasn't good. The cheese just didnt't seem right, too salty maybe. We ordered for delivery and the service was really slow on the phone and she had to ask me the same question 3 times almost as if she was learning the system. The driver delivered to my neighbours house, which I guess could happen to anyone. I ordered a large pizza with a ceasar salad and it was $38.00 which would be ok if the salad was enough for my wife and I. (It was very small). All that being said the pizza was cooked the way we asked for (a little crispy on the bottom).

I hate being critical but honesty is what makes the review system successful. I also want to point out that this business is newer and probably working through the growing pains. We would maybe consider trying it again, but for now it's receiving a...