Kirin Seafood Restaurant (Starlight) — Restaurant in Lulu Island

I am writing to express my extreme disappointment with the experience my fiancé, brother, and I had at your restaurant tonight. As you may recall, we had previously visited the restaurant to inquire about hosting our wedding banquet and were met with a receptive manager, Rex, who seemed to genuinely answer our questions. However, tonight's visit has left me with a completely different impression.

We had high hopes for the meal, expecting delicious food and quality service, given that both my brother and I had attended a friend's wedding at your establishment in the past. Unfortunately, the reality was far from our expectations. We ordered a lobster set menu for two and a deep-fried calamari dish, anticipating flavorsome dishes typical of sit-down Chinese restaurants.

To our dismay, the lobster and fried squid were disappointingly tasteless. The lobster was drowned in a bland batter, robbing the otherwise juicy lobster of any flavor. I was taken aback by how utterly flavorless a deep-fried dish could be, rendering the entire meal unsatisfactory.

Adding to the disappointment was the lack of attentive customer service. Throughout the evening, Rex failed to check on our table or inquire about the food's quality or if we needed anything else for our meal. This was particularly disconcerting as I had previously discussed banquet plans with him just two weeks ago, and our conversation seemed positive at that time.

Moreover, I felt that Rex lacked enthusiasm and treated me as an unimportant customer, despite my polite demeanor. As someone genuinely considering your restaurant for a significant event like a wedding banquet, I expected better treatment and attention to detail.

The dessert situation was another letdown. Despite the dessert being included with our set menu, it took an excruciatingly long 15 minutes for the desserts to arrive, and even then, they never made it to our table. It was as if our presence in the restaurant went unnoticed, despite it being far from busy by that point.

When I mentioned the delayed desserts to Rex, he blatantly ignored me and looked away from me toward the empty restaurant. His lack of response and dismissive attitude were baffling and utterly unprofessional. Rex proceeded to hand the payment machine to my brother without saying one word. This treatment only compounded the frustration we were already experiencing. Needless to say, we did not tip one cent onto the whopping $170 dinner because of this final cherry on top of an experience.

I want to clarify that I approached this visit with the utmost respect and courtesy, even trying to communicate in Cantonese, despite my limitations. Prejudice or any form of unfair treatment towards customers should never be acceptable, and I believe I conducted myself reasonably throughout the evening.

Overall, my family and I were thoroughly disappointed with both the quality of the food and the level of service we received. This experience has left me with no desire to ever dine at your restaurant again, and I sincerely hope that this feedback reaches the management to prevent other customers from facing similar treatment.

I do recognize that the restaurant's atmosphere was relatively pleasant, although the lighting could be improved. I have rated the atmosphere neutrally at 3 stars for cleanliness and ambiance, despite my personal preference for brighter lighting.

I hope that this review is read by management and taken seriously. I hope that no other customers receive the poor treatment we received. As someone who genuinely wanted to consider your establishment for a special occasion, I am disheartened by the way the evening unfolded.

We will be choosing another establishment to host...

When we came into this restaurant at 11:15 am without a reservation, the lady at the front limited our time at a table for one hour. She was very arrogant and rude. Instead of the 18% tip we gave we should have give them 0% tip. It took about 30 minutes to flag someone to take our order. Hence, it was difficult to eat within the one hour limit she gave us since it took a good 15 to 30 minutes to get all the food to the table. It is really difficult to eat when the person at the reservation desk complains to the server that we stayed over the one hour limit she set for us to try eat and enjoy our food. The reservation desk lady kept giving us a bad attitude by making us feel rushed during our meal. There were four empty table with no one sitting in them. We stayed over the hour limit since we had difficulty with services. This place was short staffed. This restaurant needs a more efficient way for ordering and paying by customers. It would be nice if you could book a reservation and order online food to be enjoyed at the restaurant while you are sitting for service at your table. This would improve the efficiency of the waiting and service for customers. On top of that, our cups and dishes were really dirty that we had to rinse them with hot tea to get them clean. Overall, I can’t recommend this place if there is a time limit for customers to sit and eat with very little time to...

This is by far my favorite location of the Kirin group of restaurants. It is modern and airy. We were here for the Lunar new year celebration and enjoyed their roasted suckling pig combo for 10 people.

Each time we've dined here the food is of consistent high quality and service is exceptional as always.

The barbeque baby pig was flavorful and the skin was crispy and crunchy! I didn't capture the Lobster with fried rice cakes, the ling cod with Vegeta stir fry, or the shitake mushrooms with fish maw and peatips but they were all very flavorful.

The difference between this Lunar New Year combo and the regular combo is the carbs offered: the longevity noodles (deep fried noodles) with dumpling (symbolizing pots of gold) and stir fried glutinous rice. Whereas normally they'd service stir fried longevity noodles and fried rice.

The desserts were definitely a highlight - black sesame mochi balls with made-in-house almond milk. The almond milk was very fragrant but had just enough sweetness to it. The steamed brown sugar sponge cake not only was fluffy, but also came with a pleasant modern twist - yuzu infused gold glaze on top. As full as we were I still took in one full piece as it was very delicious.

I highly recommend trying this combo during the...