Taco Del Mar — Restaurant in Lulu Island

Absolutely ridiculous clown show. The person serving us spoke too fast for us to understand while we were ordering. We ordered 2 taco bowls with beyond meat. At PRIME dinner time on a Saturday, they only had one shell available and beyond meat for a single order. So they said it would be "a few minutes" no worries - we decided to eat the quesadilla with beyond meat while we wait for the rest to be made for the taco bowl. We got no choice of the kind of salsa. We paid, tipped, and were not thanked.

20 minutes we waited, and they hadn't even bothered to check on us. They just kept taking more orders in line, and bringing in more money - others coming and going with their food.

Already finished the shared meal for one, to get their attention, we had to wait at the back of a line again to ask about the wait. No apology, just a "yes, I know" from our fast talking attendant. They had our beyond meat ready -- but because we'd been prioritized last, and because they weren't prepared for the dinner rush, the only remaining taco bowl was completely soggy from the beans sitting in it for 20 minutes.

I had to mention an apology before one was even offered. We told them we wanted a refund. Again, we were not prioritized by others entering the restaurant after us. After waiting for them to rake in more money, we were finally at the till. Neither staff member knew how to issue a refund. Unbelievable. The fast talker asked for my ID and email information so he could send me a personal e-transfer for the refund. WHAT KIND OF CLOWN SHOW is being run here where you don't train your staff basic customer service like thank you and apologizing in advance, stock everything for everyone that might come in regardless of their food preferences, or even how to work their POS system properly? Not to mention how UNDERSTAFFED this place was with two people for a Saturday night dinner rush. It's clear the management is only interested in making this place a cash register without any standards of customer service - pay the least amount of money for people with the least amount of staff so they can't keep up with reasonable demands. Shame...

sad to see their serving and customer service worsened from the last time. i usually order the taco salad and even cilantro you could count with your fingers the amount they throw in there. husband got the fish taco on a hard shell which i had a bite of to try and the taco shell tasted stale. instead of asking a new hard taco shell my husband just asked for a soft shell and mentioned that the hard shell tasted old/stale so they could look into it. waitress responds back, no we don’t have any old shells. it’s not like my husband hasn’t had a hard taco shell from there before and we eat a lot in other Mexican/taco restaurants. waitress was very persistent that the taco shells are not old that she repeatedly saying it 2 more times my husband got pissed and told her that this isn’t the first time he is eating hard taco shells and can tell when it tastes good or bad just to shut her up.

as we are about to leave, the other staff there decided to mop floors since the store was about to close, she mops right at the doorway, it was so slippery and there was no sign put up saying that. really dangerous if someone did slip as the restaurant would be accountable for that accident.

this may be our last time dining here, it’s a fairly far drive from home and just proved to us that it’s not worth...

Very friendly staff. Great food. Great ambience. Lots of vegetarian options. Outdoor seating as well. Have been going to this location for more than 5 years now. They have always been consistent with their service and food quality. Dont miss out on their wet-burrito (Mondo-Burrito). Tacos are great, salad bowls are great. Vegetables feel fresh cut. Rice and beans are fresh and you can see them replacing/replenishing with care and cleanliness.

I wrote the review above 3 years ago. Been going to this place for more than 8 years now. Today I did my usual take out of wet burrito. Worst experience so far, the staff had a very bad attitude, didn't understand my order, the fillings were very less, reluctant to speak in English and to top it all I found hair in my burrito, already feeling gross, don't know what all has been in my food. I don't think I will be going here anymore. Gone from a thankful customer to not being 1 at all here...