Pizza Nova — Restaurant in Markham

I recently ordered a take out online at this store, and because I did not want to receive their survey phone calls afterward, I intentionally put in Pizza Nova's phone number as my contact number. Upon arriving at the store, this old man with glasses asked me in a very impolite manner to confirm with my phone number, and I explained to him how I did not want to receive their survey calls later on so I didn't put in my real phone number as this method didn't seem to cause any problems with my previous orders before. He said he did not proceed with my order because my phone number was not real. At first I thought it was totally fine since it is understandable for companies to have such policies to protect themselves from fraud orders. However, what was unacceptable was this man's attritude and manner. Not only did he show no effort into re-establishing a relationship with the customer, instead of asking if I wanted to proceed with my order, he said "You put in a fake phone number, now you have to wait.". I told him don't worry about it, I do not want the order anymore, but he replied "You should have put in a real phone number." I replied again "Its okay since it was my fault to put in an invalid phone number, so don't worry about it", and he replied "Yes, it was your fault." and walked away. This man's poor manner not only caused the store to lose a potential order, he also got the store a poor online review, and permanently lost any future orders from a customer. His poor customer service and rude attitude is truly...

The attitude of this shop was very bad. When We bought this pizza for the first time and we only asked why the price was different from the menu price we saw. An employee who claimed to be the owner said impatiently that it was the company's regulation and that if there was anything problem with it to call the head office. Because my child was hungry, we decided to order a large Hawaii pizza. The shop assistant, the one that claimed to be the owner, was named Matthew. He was extremely rude and said that he had charged us for a medium size pizza instead of a large. However, our dispute was not about the price, but that the pizza size happened to be not at all what we wanted. He kept saying that it was our fault and did not think about how to solve the problem. This store manager should really learn about customer service and serve those who cross paths with him in a nice and...

The owner is very polite knows my family and I by name. Knows the way we like the crust and toppings. But the other workers are so rude, there is an older Chinese guy and another guy who he works with on weekends very rude. I wanted to pay with a pizza nova gift card and they didn’t know how, they took 3 customers that arrived after me while my pizzas were getting cold told me that I should just pay with a Visa/debit card. They were very rude. Second time, I come he laughs and says what will you pay with today, I said visa because you don’t know how to use a gift card, and he said are you don’t want to use a gift card, did you purchase it from Costco. Anyways not satisfied with this consistent poor service. Because a gift card is still a payment and it’s Pizza...