Tim Hortons — Restaurant in Milton

I come here almost daily as it’s a 45 minute walk from my house and walking back gets me my 10k steps.

I’m usually here in the early morning, it’s a decent atmosphere from what I’ve personally experienced however I’m usually just doodling or journalling on my iPad (it’s the perfect place for that!) A few of the employees do seem a little tired in the mornings but I don’t blame them one bit! I can tell they’re trying to just get through the morning shift which is honestly one I give them props for. They’re also quite friendly, they’re not very talkative from what I can tell and that’s totally fine by me, they’re here to work, not be our friends - I give them the upmost respect when I can while ordering because the morning shift is not an easy one. Just remember during opening - they’re still getting things set up to run for the day, the same as every other store, give them some grace if you come during opening.

Hours (confirmed by opening employee): Weekdays - 5:30AM, Weekends - 6:30AM [during the weekends, ignore the 5:30AM sign, I learned that the hard way!]

I find that it starts getting really busy from 7:30ish-onwards. I get overstimulated very easily (thanks neurodivergence!) and because it’s a fairly small space, it can get pretty stuffy when rush hour comes in - just like any other Tim Hortons. The smaller space also means that they don’t have everything a larger Tim Hortons has in the display case (not all the bagels, donuts, muffins, etc. Think like a Tim Hortons express you’d see at a hospital!) They do still have wedges, sandwiches and stuff like that, just not all the display case treats. :)

Overall, it’s a pretty decent experience and I like being able to just sit and journal in the mornings where I can smell fresh...

This morning, I ordered a triple-triple steep tea, but when I received my order, I was given coffee instead. The staff member at the counter mentioned something while handing over the drink, but when I asked if it was steep tea, she confirmed it was. After leaving the store and taking a sip, I realized it was coffee, which is a beverage I am mildly allergic to. While my allergy is not severe, it raised concerns for me about what could happen if someone with a more severe allergy had received the wrong order.

I returned to the store to explain the mistake, and the staff member responded by saying, “Oh, it was steep tea,” with no acknowledgment of the mix-up or the potential risk involved. She apologized, but there was no offer to resolve the situation or make amends. While I understand that mistakes happen, I found the lack of empathy and accountability disappointing, especially given the potential health risks involved.

I generally avoid leaving negative reviews because it know its life things happen but I feel it’s important for businesses to take these kinds of errors seriously to ensure customer safety and...

Today 16 Aug, a cashier at 10:50 Am has misbehaved and denied honering the survey code on receipt and aldo showed extreme anger. Firstly she said that we got instructions from headquarters that we can not give you coffee on offer if you purchased the one before. Asking upon wether these rules havebeen posted online firsly she bluffed yes and after i didn't find anywhere then she said this is not what customer can see it is only conveyed to us.

Then I said that if I received a code on my receipt then you have to honer that under consumer act upon that she started showing anger and even said that we will not give you receipt anymore if you buy coffee on offer. Then I cross questioned that any customer serving bussiness is entitled to give receipt to customer if customer wants that. Upon that she said " I am not entitled to give you receipt"

The way she spoke was really unacceptable and that will be a reason I might not want to visit...