Funvilla Milton — Attraction in Milton

Very Disappointing Experience – Misleading and Overpriced!

We recently had my son's birthday party at Funvilla Milton, and I am extremely disappointed with how things turned out.

First of all, this place is very expensive. We paid over $670 for the party, which included a package for 10 kids, some extra kids, socks, and a single pizza – definitely not worth the price for what you get.

But what really upset me was how misleading and dishonest they have been. At the end of the party, I was clearly told that we would get 3 free passes, and the receipt even clearly shows 3 separate free passes. Today, when I went to use them, the staff at the reception claimed that there is only 1 pass, saying the receipt shows three just because of a “printing space issue.”

This is completely unacceptable. If that was the case, why was I explicitly told after the party that I had 3 passes? Even when I showed the physical receipt, they still refused to honor what was written on it. This feels like a bait-and-switch tactic and is very unprofessional.

For the amount of money we spent, I expected much better service and transparency. Instead, I walked away feeling cheated and frustrated.

I will never recommend Funvilla Milton to anyone planning a birthday party. If you are considering booking here, be prepared to overpay and possibly get misled about what you are entitled to.

Response to Funvilla's below comment: Thank you for replying, but unfortunately, what you’ve stated here does not match my actual experience.

Free Passes – At the end of the party, your staff clearly told me I had 3 free passes that I could use within 3 months. Even when I asked for clarification, they confirmed it verbally. My receipt also shows “Birthday Party – Free Pass” listed three times. If it was truly meant to be just one, this was very misleading both in writing and from what I was told in person. Dismissing this as a “misunderstanding” on my part doesn’t feel fair.

Pizza Count – I’m aware the party package includes 3 pizzas, but that’s exactly why I ordered 1 additional pizza and paid separately for it. My review simply stated that we received one pizza outside the package, which is correct.

Pricing – While you may consider your prices competitive, paying over $670 for a 10-kid party with a few extras still felt very expensive for what was offered.

My review is honest and based on what actually happened. If there was any confusion, it came from your staff’s explanation and the way the receipt was printed, not from me. I hope you take this as constructive feedback to improve clarity for future customers, rather than dismissing concerns as...

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