Hong Kong Boys Restaurant — Restaurant in Mission

Update to respond

I know what happened today, & SO DO U!

1st of all, this was NOT a free dish. I paid for it & it was not what I ordered or paid for!

2nd, If your menu is not clear, there are mushrooms in chicken fried rice, then it would be the restaurant's responsibility to put on menu. Don't blame the customer because you're not doing so. Anyone with common sense wouldn't assume there would be mushrooms in chicken fried rice.

I see your deflection here by making up all these false claims which never happened. In fact, I was nothing but kind to the young man. When I came & brought 1st rice back & picked up 2nd, no one greeted me, said a word to me, just u with your negative attitude. He came out, put rice on counter in front of me & walked away, & I walked out without 1 word being exchanged.

Your claims & fictitious finger pointing are just a reflection of your inability to take accountability for your poor attitude towards your customers who have complaint. I sincerely hope u take this as a learning experience on how to be kind to people & not gas light or attack them personally with negative words because they post honest review.

Update Aug 24, 2024

I wish I didn't have to do an update on the previous order that I had 4 yrs ago & I able to do review based on my experience today. However this kind of piggybacks off experience 4 yrs ago. Some things never change I guess.

I will not give them any of my business going forward is solely based on their attitude towards customers paying their bills!

Today I ordered chicken chow mein, no sprouts & chicken fried rice. On menu, it does NOT say chicken fried rice has mushrooms in it. If I wanted mushrooms, I would have ordered mushroom fried rice! Which is also on menu.

When I get home with my food, I opened chicken fried rice & it looked like someone had eaten some of it. (Not full)

When paying $15, u expect to get $15 worth. That little container of rice already isn't worth $15. Fill it up at least. I then noticed there was mushrooms in it, not chicken, just mushrooms. Receipt said chicken fried rice, so not sure how they missed that.

So I called restaurant & have the young fella who took my order tell me he was going to address it with cook. Then the VERY aggressive female owner comes on the phone yelling at me, telling me I'm dumb if I don't know they put mushrooms in their chicken fried rice & too bad but it's not her fault!!

Every time I tried speaking, she loudly yelled over me, "I know u, & u order here lots & if u didn't want mushrooms, then its up to u to u say something" WHY WOULD I SAY ANYTHING WHEN NOTHING ON MENU SAYS THERE ARE MUSHROOMS IN THE CHICKEN FRIED RICE!! Good grief! & there was ZERO chicken in mine.

The only way she'd replace it is if I drove back to restaurant with rice....

We live in a world where u better do right by your customers, especially returning ones. This restaurant's owner (female especially) do not like being told they have made mistake. They get VERY defensive & that is NOT good business manners at all, especially in this day & age when there's so much competition out there & so many choices. 🙄

Ordered chicken chow mein & there was literally maybe 5-6 small pieces throughout whole order. Also VERY oily. When I called to address issue, the cook came on phone & was very aggressive with me. Not exactly how u should be treating paying customers. How about just apologize for the order not being correct, then offering to fix.

Instead he just argued with me that I was wrong & the food was great. After I told him my review will speak for itself, He offered me a 10% discount with extra chicken next order. Tonight I ordered same dish, just to be yelled at by the female owner. These people have no customer service skills at all & do not know the first thing about customer satisfaction. They just yell & scream at u.

Yelling & screaming, at a paying & repeat customer doesn't mean you're right, it just makes u look like a selfish business that would rather be right than have...

I've been eating here for years - as long as they've existed. I'm not going to lie, and say they're the best Chinese food I've ever eaten - North American, authentic, or UK; but it's consistent. It's exactly what you'd expect from a place of it's type, and in line with other places if the same. There really isn't anything else to say - it's average, in that completely enjoyable way. You know what you're getting, and you get it every time. I'll continue to eat here as long as this remains true. I didn't remove a star as complaint, just being honest with the "there's definitely better out there" sentiment. A 10 star system is much better, as I'd...

Er....how are these guys getting 5 star reviews? I almost called the health inspector after I ate here, seriously. The flavor was meh, they were using VERY OLD oil. You ever get food that was cooked in oil that had a weird taste and the ends of fried food were burnt, that's what I got here, no quality control. Everything had a bit of char on it. The server and employees were extremely nice, but the cooks either had a REALLY REALLY bad day, or other reviewers have not experienced fresh quality cuisine elsewhere. I will never come back here, it was that bad....sooooo many better and consistent...