Bulk Barn — Restaurant in Mississauga

I was the store yesterday, September 16, 2020, close to 7:00 P.M.. There were more than 10 customers (all practicing physical distancing), and it was very busy. When I went to pay for my purchase, there were 3 people ahead of me and few behind me. All of a sudden a woman walked in to the store with no mask on. The employee cashing out the customers asked her to put on gloves and a mask. The woman was wearing her own gloves, but REFUSED to wear a mask. The majority of the customers spoke up and insisted that she leave if she does not wan to obey the LAW. As of July 7th, it was mandated that people wear a mask inside public establishments. The employee at the cash asked another employee to come and tend to this matter. That employee came out and started laughing. I could hear her laughing behind her mask. She spoke to the customer without a mask for may be 2 minutes and ALLOWED HER TO ROAM THE STORE WITHOUT A MASK. That employee showed NO RESPECT for the customers or their health. Yesterday Ontario reported 315 new COVID cases; the highest number since June. This is NO laughing matter! The store was busy and each customer's health was compromised. I called to speak to the manager today and was told the manager was in. Another customer and I were shaking our heads and talking on the way out. We both decided we will NEVER AGAIN SHOP AT THIS LOCATION. The way this issue was dealt was disturbing...

I went into this store today and had a negative experience. A female employee was filling up the containers with product when I asked for a seasonal item. She responded by saying that the seasonal items weren't out yet (like I was stupid for even asking) and proceeded to direct me to the non-seasonal version of the item. She stated that the seasonal product was in the back room but she didn't know what was back there. No offer to go back to find out. Her tone and body language was like she'd rather be anywhere but there. She was either a store owner/manager or merchandiser. She was dressed differently than the average employee there, no vest or name tag. When I went to check out, I was 2nd in line and this woman was working the cash, apparently the cashier was busy down an aisle and didn't realize there were people at the cash. When she did realize, she came right over and very cheerfully apologized and took over checking me out. The manager person was so clearly condescending towards this employee. I couldn't help but think to myself "I bet that woman is a horrible boss. I bet she treats everyone like they're beneath her. I bet people hate working for her". She was just miserable from my first encounter with her. Maybe it was just a bad day, but I sincerely doubt it. I'm just glad I was only passing by and that it wasn't my...

I was at the store about a month ago. There was an incident where a customer walked in with no mask on, and was ALLOWED by the store employees to roam freely about the store in the middle of other customers protesting it. Considering the high number of COVID cases in our Province, this was not handled in a safe and respectful manner. I called the store to speak with the manager, he was not working that day. I explained the disturbing incident to the employee I spoke with; she would ask the manager to call me. I did not receive a phone call from the manager nearly a week after I had called. I called the store again and spoke with another employee who said she would pass my message to the manager. The manager finally called. He admitted the employee did not handle the situation correctly and attributed it to not receiving proper training. We are living in the middle of a global pandemic. That employee put the health of all of the customers in the store at risk that day. And I had to call the store twice to speak with the manager. I have started shopping at a different Bulk Barn location. This location does not deserve my business. From the employees to the manager, they don't seem to care about the customers. This is what their...