Tim Hortons — Restaurant in Mississauga

Stopped by this location this morning to grab a quick bite. My quick bite took 30 mins. And in those 30 mins my order was wrong resulting in us having to discard some of the food.

The drive thru was busy so I went inside thinking it would be better. Big mistake. It was full inside as well.

Normally I won't complain but then it went from bad to worse. ALLLLLLLLLLLLL the attention is focused on drive thru orders while front of house is ignored. There were a throng of us customers waiting diligently for our food. And my 30 mins included others who were waiting ahead of me.

People were getting annoyed and frustrated at the wait while the drive thru was being serviced in seamless fashion.

My classic breakfast sandwiches - the biscuits were hard (overly toasted), the large coffee I ordered with 3 sugar and 2 milk had cream inside despite the fact that the cup stated milk. In the garbage that went as my husband cannot digest cream.

The cookie 🍪 I ordered was tough....overbaked. At over 2 dollars plus for a single cookie (I bought 2) I expect at least something that is edible. They were also binned because we were already halfway down Britannia and it was a struggle to get out of the parking lot due to how busy it was.

A donut sat on the counter for the entirety of the time I was standing there. Multiple people checking the bag to see if it was part of their order. At the halfway mark half the chocolate was on the bag and no longer on the donut.

Who would want that anymore after so many people manhandled it?

It was just a disorganized chaotic mess and a ridiculous amount of waiting time for something as simple as two sandwiches.

Management needs to focus on ensuring their front of house customers are serviced in an efficient way similar to the drive thru. You cannot have the majority of your crew hyper focused on one area whilst leaving the other unattended.

The amount of cars that were served while we had to stand there and...

I just ordered two times in my whole life from this Tim Hortons and the thing which is ordered was MEDIUM STEEP TEA TRIPLE TRIPLE WITH CHAI TEA BAG and these guys gave me a Coffee instead of steep tea. Just tell me who drinks a coffee with chai tea bag. I think so they need to replace the their iheadphones to hear customers voice… POSTED THE REVIEW A MONTH AGO AND NOW EDITING THE REVIEW ON 21 AUGUST. Just visited drive through an hour ago like at 3:30-4:00AM. Ordered a medium ice coffee with extra base and extra cream. Firstly whosoever was taking thethe customer’s orders, the girl’s sound was very very very rude. Didn’t even welcomed the guest nicely. Secondly the ice coffee had too much sugar. I think so the owner needs to change the staff or re train the staff so that they will be able to serve the items good and know how to talk with the customer. WE ALL ARE SPENDING MONEY AND WE NEED AT LEAST RESPECT AND A GOOD CUSTOMER SERVICE. I MADE A BIG MISTAKE THAT I VISITED THIS LOCATION AGAIN. MUST SUGGEST EVERYONE TO VISIT THE TIM HORTONS IN...

So i never really share negative review about any restaurants but i had to for this one. This tim is near my home and i visit their frequently the employees there are not good the boy ahmed who takes order takes orders almost wrong everytime one time i asked for a chicken bowl they gave me veg bowl and yesterday i asked for chicken wrap they gave me bowl like how? And the lady there is so rude she doesnt even mixes coffee and i asked her for ketchup yesterday and she was like pick it up yourself like WHAT? Its your kitchen how am i supposed to know where is the ketchup so i am gonna stop going there asap! Because the staff always takes wrong orders and kitchen staff is rude too and they take so much long to take one order just holding up customers not taking care just ignorning customers and roaming here and there. And i am talking about evening time like 4-8 pm whatever staff is there at that time please change them or train them to be proffesional and do there work right. Once i went in the morning the morning...