I'm very disappointed by the danishes I recently bought. The pastry was entirely different, not flaky or buttery as it was previously... it was a flavourless tough dough. There was no well-defined buttery layers like before and the apricot glaze was missing. It looked like pre-packaged berry filling too. It felt just like the junk at the grocery store for a much higher price. I noticed a quality change a while ago, but I wasn't sure. I bought a lemon danish and the pastry was French heaven (buttery, flaky, crispy with glaze)... but they used the neon pre-packaged lemon curd filling (the kind you get at Bulk Barn), NOT the excellent real golden lemon curd I believe they made from scratch before. It really was a gem. It felt like you were in Paris then. The croissants used to look so buttery, flaky, and inviting... you just couldn't resist buying them. Now they look different, and I have reservations trying them to confirm. The other reviews about the croissants quality change will suffice. Ditto, with the Raisin Snail. Taste-wise and ingredients seem unchanged, but they're definitely smaller than before. I scrolled down the reviews, and my suspicions are correct. There has been a change in management and therefore quality. I have reservations trying other things that I liked before, let alone anything new. If you're gonna charge that much, you better have the quality to back it up. I wonder where some of the cashiers went too. The newer ones are not friendly and lack serious customer service skills. Also, I almost exclusively used to buy from the discount rack, and the quality was still out of this world compared to anything else. That's how you know they deserved the 3 stars then. I cannot say that now. RIP French pastries that used to be my pick me up...
Read moreI’ve been going to this bakery for over 3 years now. It used to be my go to spot, their croissants and cakes were always amazing and we’d order all our cakes for birthdays and special occasions from here. Unfortunately, things have really gone downhill :((
A few months back, we got a red velvet cake for a gathering, and it was so stale and dry we were genuinely embarrassed… no one at the event could eat it. We gave them another chance and ordered a chocolate cake, but the description from the employee we were given was completely different from what we received. It felt like we might have picked up someone else’s order by mistake. Again, it was extremely dry and tasted old.
Still, hoping it was just bad luck, we went back one last time and got the tiramisu for a birthday. Btw we kept it in the fridge and served just a few hours later, but when we opened the box, there was a strong sour smell. The cream had clearly gone bad :/ it tasted off and had a really unpleasant odour. We were so disappointed and embarrassed once again
It’s upsetting because I really used to love this bakery!! I still think their croissants are fantastic, but unfortunately, their cakes and pastries always seem to be stale or spoiled, even though they look beautiful
Also, every time I order and ask for the freshest cake for an event, the staff always promise it was made that day but based on the quality and taste, that’s just not true. I’m not sure what’s changed behind the scenes, but I hope they find a way to turn...
Read moreWe came in this morning in hopes of having a nice café experience. The front store associate was not very welcoming. We ordered sour dough bread, spinach quiche, spinach turnover and 2 solo espressos. The sour dough was freshly baked, but the associate was giving us attitude when explaining it was not able to be cut in slices since it will just crush the bread. Which is fair, but always a better way to communicate. The spinach quiche and spinach turnover were still frozen and she didn’t even bother to tell us or offer to toast them for us. The solo espressos had options for long and short, and we did not know the difference. And she didn’t give us a great explanation. Just finger measurements, when it’s actually related to water ratio as per Google. On the positive note, the ambience of the cafe was nice with lots of variety and options. But the staff did not look like or present themselves as if they wanted to work or be there. Maybe it’s an owner/management root cause..
Overall, terrible experience and likely not to return due to the poor customer service, poor quality of the products due to being frozen, and negative work environment. I suggest not going here, but if you do I hope you have a better experience than we did. If you want a really good espresso, go to Cosenza Social Club. Not as flashy or bountiful in products, but great service and...
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