Marconi Pizza — Restaurant in Mississauga

Tonight we had a awful experience with Marconi. Our family has been dedicated Marconi pizza customers for years. I phoned in our order at 630pm and the gentleman who took the order let us know it would take approximately 50 minutes to deliver as it was a busy night. We had no problem with that. At 8pm I decided to call to see where our order was. A woman (later identifying herself as the owner) answered and abruptly put me on hold when I let her know why I was calling. After returning she said it was on its way. I started asking why It had taken an hour and a half and she cut me off saying it was an extremely busy night. I let her know I was told 50 min and we were fine with that but that double that amount of time was not ok and was excessively long. She immediately started shouting at me that she has been in business for years and this is how it is and that she’s sorry I was told an inaccurate amount of time but my order will be there shortly. I let her know we no longer wanted it. She became extremely upset and was shouting louder. I told her we had been ordering for years and have never ever had this happen, not even a phone call or any form of communication. It just wasn’t acceptable. She put me on hold and came back and said the order was 3-4 min away. I reiterated that we did not want the order and that this was unacceptable. She started shouting at me again, I asked her not to cut me off and she shouted “ok, now that I’m allowing you to, what do you need to say?” I decided to end the call by telling her to have a good night.

For years our family has praised them. We have even brought it to events out of town. We will never order from Marconi again, Ever. Whoever she is she needs a lesson not just how to speak to a customer but how to speak to another human being. Goodbye...

Having just moved to sauga and always trying to find a mom n pop type pizza place, I had high hopes for this place based on the reviews. However, I was fooled by it and decided to post this review so others won't be. I called ahead to inquire about prices and was told to "look at the menu." I'm not sure how I'm supposed to look at a menu when I'm calling, but I was then asked if I wanted to order something. I said I would look at the menu and call back. The menu is only available as a single picture attached to the Google page. Looks to be ancient. I called back and ordered a 4 topping large pizza, which came to roughly 40 dollars with 3 dips. The time they gave me to pick up was accurate (hence the 3 star service rating), but I got there about 10 minutes earlier and got to watch the operation. The place is very clean and hygenic. Kuddos for that, but that's where it all goes south. They have a couple of people only answering phones, then a little sweatshop they seem to crank out subpar quality food. The slices they had on the counter looked day old and very unappetizing. While they do use mostly fresh vegetables, the mushroom came from a can, which you can taste immediately. The dough was not fresh. It was hard as a rock within 10 minutes of me driving home. Once in store, I noticed they have frozen pizzas for sale at a bargain, which you can take home and warm up yourself, and really, that's what their fresh ones taste like too. Those reviews giving this place 4 and 5 stars either never had a proper pizza, have no standards, or have dead taste buds because this is easily the worst pizza I had in a very long time. My dog, who loves pizza crust, didn't even want this. If you're thinking about this place as you look for a 4 - or 5-star pizza, look elsewhere....

I used to love marconi's to the point where I would recommend it to everyone who would listen ..But now they have changed their sandwiches and lasagna which are almost half the size and the taste is not good..also the pizza (Large circle) came delivered when I opened the box it looked like a soup ..or stew..unless the pizza is party size (square) the pizza is very poor quality..when i called to ask when they had changed their menu..the person on the phone told me if I didn't like it then I will refund my money and we won't deal with each other anymore..who says that?? I have been a advocate for marconi's since the late 90's ..But know since my last experience with the food quality and the customer service I wouldn't recommend Marconi's to anyone I know or don't know..Marconi's had been a favorite for me and my family so this really makes me sad to say ..but marconi's you have lost a customer and advocate for 30 years ..I would have given zero stars if possible..😪 if you never changed your menu ..then why when I called to ask why the sandwiches were so small a staff member who works for marconi's explained to me that ..and I quote " We Have Changed are menu ..if you don't like it we don't have to deliver to you anymore" and this is after I was a loyal customer for over 30 years..if you claim you have not changed your menu ..then you need to train your employees better .and also teach them how to speak with customers. And like I said it breaks my heart that Marconi's has declined so far because it was a favorite for all my family and friends.But I can no longer support a company that would treat their customers...