McDonald's — Restaurant in Mississauga

I recently had a highly disappointing experience at this McDonald’s location. We purchased two cappuccinos for $7.66, but upon taking the first sip, we realized they were excessively bitter—so much so that adding sugar didn’t help. The issue was clear: the espresso shot had been brewed for too long, ruining the taste.

We politely returned to the drive-thru and requested a replacement, explaining the issue. However, a so-called manager, who first introduced herself as Guneesha and later as Maria, refused to acknowledge the problem. Instead, she insisted that even if they remade the coffee, the machine would produce the same result.

I calmly explained that the bitterness was caused by over-brewing, which is an easily fixable issue. Shockingly, her response was, “It doesn’t make any sense.”

When I asked for a refund instead, so we could take our business elsewhere, she outright refused. After insisting that a solution be provided, she suddenly accused us of threatening her—an absolutely false and baseless allegation.

This kind of unprofessionalism is unacceptable. A manager should respect customers and their hard-earned money, not fabricate false claims to avoid responsibility.

I strongly urge higher management to investigate this matter. • CCTV footage should be reviewed to expose the misconduct. • Employees should be trained on proper customer service and handling complaints professionally.

To fellow customers: Be cautious when dealing with this location, as you may face false allegations and poor service.

This complaint is also being forwarded to McDonald’s customer support for further...

I recently had the opportunity to visit the McDonald's in Rexdale and was pleasantly surprised by my experience. As soon as I walked in, I was struck by the bright and spacious interior of the restaurant. It was clear that a lot of thought had gone into the design, as the modern and well-appointed decor made the space feel inviting and welcoming.

Despite the fact that it was quite busy when I visited, the restaurant was still well-maintained and clean. There were a few tables that needed to be stilbite, but the overall level of cleanliness was impressive.

The service I received was also top-notch. The individuals working at the counter were friendly and efficient, and my order was ready in no time. It was clear that the staff was well-trained and dedicated to providing a great experience for their customers.

One of the things I appreciated most about this McDonald's was its convenient location off the road. It was easy to find and provided a quick and convenient option for a meal or snack.

I was there to get coffee and a McFlurry, and I was not disappointed. The coffee was rich and full-flavored, and the McFlurry was creamy and delicious. Overall, I had a great experience at the McDonald's in Rexdale and would definitely recommend it to others. The bright and spacious interior, modern decor, fast and efficient service, and delicious food all contributed to a...

Unknowledgeable staff , they are completely unaware of any current promotions or summer drink mobile app specials . Pertaining to the $1 summer drink special . $1 any size lce coffee or fountain drink until September 26 , 2022 . Scanned 3 separate QR codes to redeem the offer off the app . 3 separate occasions during the same transaction had counter sales person tell I'm using a already redeemed code. Of course do to the fact that the point of sales counter person had absolutely no idea what they were doing. Then said could you what one moment and walked away and never came back . Only for what appeared to be manager finally come to front counter to finally serve us. Only to have no idea what she was doing either. Still couldn't figure out the $1 drink promotion discount. So finally she had override the price of the drinks to make it equal to the value of the drinks to $1 drink promotion that's still current until September 26. Obviously the staff here have no idea or have not been properly trained to do there job and probably could use further training how properly do their job and operate the pos front counter sales system. McDonald's at the Corner of Goreway Dr and Derry Rd, Malton receive a Zero in the customer service review today. Seriously hire and properly train competent staff at this location as it...