Sansotei Ramen — Restaurant in Mississauga

Generally speaking my experience with the quality of food at Sansotei is good like all of the other franchises, but this one was terrible.

One of the waitress carried a tray of tall plastic cups all of which were very full and as she was placing the tray down onto our table, the weight of the tray tilted the cups downwards and ultimately poured the entire glass onto my mom's body. The waitress apologized and got a mop to also clean up the place offering paper towels, but the damage control wasn't enough. Water was spilled inside of her purse and her bottoms were wet. Our original waitress was so embarrassed that she switched to a different waiter to serve our table instead.

Now, the manager who I presumably believe is a man with a cap with his arms crossed in the kitchen doing nothing but overlooking the entire restaurant and witnessed the entire situation, did absolutely NOTHING to help the situation.

At the very end, we received the bill like a normal guest would. The least of my expectation is some sort of recognition of a fault made by their service team whether that be a discount off bill, one meal off, or I would've even accepted their future offer of a discount later.

All of which damage control methods were not considered and I'm truly disappointed that they would've think that essentially ignoring an incident that happened, is a valid action of its own. The negligence of their own staff is the accountability of management which they failed to respond to appropriately.

I do not recommend this restaurant to fellow foodies, as we know that accommodation is not their strong points as like in other ratings you can see...

Amazing service, staff and food! Simple menu and straight to the point, cannot go wrong with ramen! This Sansotei Ramen location is a great addition to Square One. Located next to Exit 9 (near Dollarama), it has its own separate location without needing to browse through the mall.

Their ramen is inspired off of the Kyushu and Hokkaido regions of Japan so their broth may be different from other ramen places. (Different regions have a different broth thickness, density and style). With 6 different ramen choices and thick or thin noodles to choose from, there's a bit for everyone! We personally love the Tomato Ramen that comes with Chashu (Pork), Hokkaido Scallop, Egg, Tomato and Shiitake Mushrooms) and the Tonkatsu Ramen. We have been here several times and it has been consistent from day one the restaurant opened in 2018. Even during, pre- and post-pandemic, the food quality is still consistent!

Staff is pretty responsive and they do a great job with cycling customers and cleaning tables immediately after! At one point, they even signed up for the Yelp Waitlist as well - but they also can put your name down on a waitlist. Either way, they are pretty good at turnaround and service.

When waiting for take-out orders or waiting for a table, they have a big area (still within the mall) that you can wait outside. It is spaced out and roomy and does not block the main entrance or blocking service. They prefer customers to wait outside which is better than inside as they have...

Came here with my family and my sister. I wouldn’t recommend if you have dietary restrictions because the options are limited to pork. I understand Ramen is typically served in pork broth with pork etc. I didn’t think sansotei would have just pork options with one vegetation option. My sister doesn’t eat pork, so that limited her to just the vegetarian mazeman which wasn’t that great - according to her 2/5 was what she rated it. I’m also trying to cut back on meat options so I had no choice but to get the tomato ramen and gave my daughter the meat in a separate bowl because we couldn’t order the simple ramen or the gyudon for her since they they were out of rice. My boyfriend had the black garlic tonkotsu which he rated 3/5, he’s ordered black garlic tonkotsu before at Kamen Ramen but this dish was over powering with the garlic. He also noticed the pork meat was very thinly sliced - almost similar to sliced ham you get at a deli shop. We also ordered Gyoza but they came back saying they were also out of that. Almost half the menu wasn’t available because they were out of rice and gyoza. Also sold out of the salad which I think is permanently removed from the menu but has a sticker on top of every menu stating sold out. Overall, the experience was disappointing and the food was okay. I’ve had better ramen from restaurants that have a variety of options to accommodate your dietary restrictions. If you’re a regular at kamen ramen, you might get disappointed...