Absolutely terrible customer service! I came here with my mom, dad and 2-year-old niece. We asked for water before ordering our food since my niece was thirsty, and a waiter rudely told us that it would come out with our food after we ordered. We asked if we could get it now, since it was for the child, and the waiter told us that we could have just said the water was for our child if we wanted it so badly. He kept arguing with us about it instead of getting us our water, so we decided to leave because we had enough. After we got up and got ready to leave, a man (who I presume to be the owner) came up to my parents and got right in their faces, and would not speak or move. My parents asked him what he wanted, and after about the tenth time that they asked, he started shouting at us, demanding that we leave.
This was one of the most terrible experiences I've had at a restaurant to this day! Waiter and owner were incredibly rude and insensitive. They also didn't have any high chairs on top of refusing to give us water for our child. Do...
Read moreI had a quick lunch here on weekday. It was quiet and not many customers. Service is normal. Only the table is wood and will make any noise when food is brought on it. There is no condiments on the table even though I don't need it. There are many choices on the menu and priced fair. (see my photo) I had the rice noodle with stewed beef and tendon that was not the traditional spicy style, rather a clear broth style that I am much preferred. The tendons were just perfect texture. There is enough amount of beef and tendon for me (photo is taken half way eating) but not...
Read moreThe cafe is located in a popular plaza. Parking was tight. But the place is clean and the seatings are pleasant looking. Staff was quick to respond. I had high hopes walking in. Unfortunately, the food didn"t live up to expectation. Baked pork chop on rice never went in the oven. The chop is void of the usual crispy coating, hence lacking the signature texture. A side dish of steamed greens not listed in the menu was charged $12 which is pretty excessive compared to most noodle houses. Sadly, will have to find another HK style cafe next time...
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