Café Dépôt — Restaurant in Montreal

Wonderful staff & good coffee. The staff I dealt with is Azram. She is very pleasant and took the time to explain to me the types of coffees they have and told me she can make me any type of coffee the way I like it. To be honest I didn't feel like having a coffee. I just stopped to check it out for next tome as I always pass by since Lionel Groulx is my metro station. But because she was so pleasant and patient in dealing with me, I decided to get a Latte. Azram and I ended up having a good chat about various things but she was quick to notice customers if they came in and to tend to them. This to me is an example of a great customer service. I will be...

This morning around 8:10am the barrista who was working (short, dark hair, piercings) was incredibly rude to an elderly woman and was telling her to leave. I was next in line and she looked at me in such an annoyed way and asked “what do you want?”, I still ordered and she practically through my drink back to me, I was extremely polite regardless. Afterwards, while waiting for the metro, I asked the elderly woman what had happened and she told me that the barrista was being rude to her because she misheard what the total was and gave her the wrong amount so the barrista started yelling at her and told her “vas t’en”. She needs to...

Mainly for convenience, and there's one employee that is always sweet and has incredible service. When she is not there I dont bother cause my order is either wrong or they're quite rude. For example when I tried to explain that I had ordered an iced vanilla coffee, not a latte (?), the man that made the coffee rolled his eyes and the cashier said I didn't say that. So yeah, it's not really worth it to start your workday with a headache for mediocre coffee that can't even be made properly....