Went here for my friend's birthday, ended at the hospital ER for more than 4hrs because of a mistake that was made on the restaurant's part.
My friend is allergic to some types of nuts and extremely allergic to peanuts. So she repeatedly double-checked with the waitress about traces of nuts, especially when asking if there was any in the desserts. The waitress went to ask the kitchen and came back saying that only the pear cheesecake did not contain traces of nuts/peanuts. So my friend had the cake and as we left, she experienced a severe allergy attack which escalated really fast. We acted on the belief that it was due to a possible cross-contamination of nuts.
After the events, my friend left a review. The head chef contacted us after reading it, admitting that they were in the wrong and stated that there was in fact peanuts in the dessert that was served to us. He offered us a free dinner to make up for this, but my friend was too traumatized to trust this place again. We asked for refunds which they agreed to give us.
The same waitress was the one to welcome us at the door but got someone else to take care of our situation. We were given full refunds. This new person explained to us that someone in the kitchen misinformed the waitress and was not qualified to do so. But this misinformation and negligence to communicate with someone who was qualified was what resulted in my friend's allergy attack that could have been fatal and that could have been prevented as my friend was careful on her end. This person also stated that after receiving my friend's review, they held a meeting and fired several people, but the waitress who was involved, that served us, misinformed us, was still very much there. This waitress not once came back to apologize to my friend or address the situation.
People with peanut allergies are fairly common, and my friend is extra careful about hers. I hope that this helps this restaurant stay aware about the severity of this mistake because my friend almost died last night. And for anyone who is still reading, please be informed on how to use an epipen, you could save...
Read moreI want to give 1 star review for this restaurant because this restaurant shouldn’t categorize their foods as tapas. I guess they do that just because the portion is small.
It’s 9:35pm - Saturday , we 4 went to the restaurant to meet up with 3 friends there. My friends already ordered their dinner there, but because we 4 already had dinner before that elsewhere so we only intend for 1 or 2 appetizers and drinks. When The waitress came to take our orders, she said “this is a restaurant, you must order foods. Not just drink!” , while my 3 friends there are already eating. We asked “can we order 1 or 2 appetizers only ? because we already ate!" and her "supervisor" comes and said : "we cant lost a table of 7 for just drinks! so you will need to order entre & drinks or you can go to the other place like bar, maybe".
to me , this is a ridiculous for several reasons:
1/ not all 7 of us just sit there for drinks, 3 of us are eating a full meal there. foods are on the table!
2/ it already 10pm at that time, our table is right by the door. the table is clearly empty , restaurant wasn't full at that time. we sit down with planning of consuming drinks and some small foods. but this place should put a big Rule on their entrance or menu or Public ads that "you must order minimum …$ of food in order to sit down!" or "No only drinks allowed!" - we are sure that night, that supervisor willing to take (an empty table of 2 ) instead of (4 drinks + 2 appetizers).
3/tapas bar is for customers to drink and try variety of appetizers. we went with right intention but well, we had to leave because we didn't order enough foods.
btw, we are from Toronto, i guess eating late is not our culture, and since we are just Tourist, i'm sure they won't care much whether we would revisit again.
Anyway, we 4 decided to leave since it’s not fun anymore so I don't have any review or recommendation for foods or drinks. My 3 friends still stayed as they already...
Read moreWent to this restaurant for a family member's birthday. The food is good, the service is very good, and the atmosphere here at this restaurant is cozy, warm and pleasant despite the restaurant is very small and able to fit no more than 15 tables or so. The waitress knows very well the menu and how the dishes are made and explained very well.
The menu is small but the dishes we tried were very good. One thing we notice very quickly is that the menu is a little confusing because it does not tell you the portion sizes and the main course and the appetizers are all mixed together... so really you don't know which ones are which...other than guessing it by the price or asking the waiter.
We ordered the duck rice, the paella jjamppong (seafood risotto), the steaks and fries, 6 oysters, the pork breast, the fried chicken pieces and also the octopus.
I can tell you that the octopus has 2 tentacles only (which arrive only towards the end of the meal because it took a lot of time to make...), the fried chicken, oysters, pork breast, these 4 things are extremely small portions and they are all appetizers.
The steak, the seafood risotto and the duck leg and rice are all considered "main course", even though i can tell you their portions for these main courses are all quite small. If it weren't for the price, we could all probably eat another one of these "main courses"
The beer here is a good deal by the way, guys! =)
They have alcoholic cocktail (mixed drinks) here that are priced quite decently, ask the waiter.
The dishes here are all quite good and the service with that blonde waitress is great as well but the dishes are really small here, so you may want to eat something first before going to this place or get ready to eat more at home even after having spent around $450!! (We ordered only 6 main courses, 4 appetizers, 1 beer and 2 cocktail drinks...
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