Cuisine De Manille — Restaurant in Montreal

I am posting this to vent about my bad experience today at Manille de Cuisine. We ordered a lechon last Monday June 16 for today saturday June 21. My husband called this morning 10:13 and 10:17 to call that he is going to get the Lechon. Please see call logs below! Then today At 4pm they called us and said we ordered lechon and bagnit at 3pm and we should pay for it and get it and we said we already got the lechon and 12NN. and this employee told me " where taking advantage of the small business" and hung up even if we explained that you need to check your call logs before accusing us you need to have an evidence. Not just telling us it is your name and your phone number written in the order sheet. Your employee might made a mistake. The judgement that we received verbally today was so insulting. It was supposed to be a fun day since it was my daughters 1st bday! We have evidence provide yours with phone logs and communication!!!! If we scammed you then we shoudnt have paid and got the original order. You can see in the call logs made Monday at 1pm inquiring about lechon a text message informing that order is made and today 10:17 confirming about the pickup.. I coudnt believe it for the 1st time somebody told us we are scammer! We never got to say goodbye with some of our guest because of the accusations being said on the phone with your employee.

My Answer to your reply:

I am editing my reply to a more constructive one

As youve seen in the photos Call Logs: a.) I was talking to that ARROGANT person with a fast conversation and the call lasted for 1minute and 22 seconds TODAY (21-JUN-2025) b.) My husband was asking about lechon dated (16-JUN-2025) for 1 minute and 56 seconds. The accusations your company stated that we ordered "Bagnet Kare2x, 30 Pork BBQ and 8 Dozen Lumpia". As an owner you should question your employee how did we made that order very fast and plus she even stated the phone number of the lechon supplier??? This conversation would roughly take more than 1 minute and 56 seconds. Plus of course we all know that if you order , your order will be Stated twice and also the phone number to confirm the conversation since this was a big purchase.

2nd Point My husband never ordered lechon from your store. My husband ordered lechon from the supplier directly as what you seen in the photo. a.) 1st Call : (My husband called and Press 3(Lechon Order) -No answer (31 seconds) b.) 2nd Call so he pressed 1 (Asking the Employee) Husband " I was calling and press 3 no one answered and I want to order lechon" Employee stated " Ill give the number to the lechon supplier) Call lasted : 1 minute and 56 seconds.

3rd Point You said "This was not a coincidence-It was our order" a.) We DO NOT EAT bagnet. b.) All of us are not perfect not even your employee works perfectly! Did you check and call the logs and the person who called before and after us to verify ? ( I assume she wrote a different persons order into our paper since she wrote in the order "wants to add small lechon-not confirmed"- She only gave us the phone number.

Please do not assume things.These should be investigated before contacting your customer even if it was written in the order sheet this is not an enough proof because your employee might made the mistake in writing or typing the order into someones elses file. What you did was very wrong you called accuse us forced us to pay for order that we did not purchase. YOU made the most meaningful day of our lives that should be celebrated with love and joy since it was my babys 1st Birthday (IF YOU ONLY KNEW WHAT I WENT THRU) but it turned to anger because of this and I will never ever forget what you did.

I understand that as a small business it was a loss. We are an honest couple and we stand our ground we did not order these foods. Just wait somebody or someone is gonna go to your store and ask for there orders which you cannot provide. (If you are the person reading this and who will make a review because you ordered in advance and did not get your...

From Quebec's grim embrace, we embarked upon a macabre journey, a somber sojourn betwixt the ancient realms of Quebec City and Montreal. The purpose of our venture was an enigmatic quest to savor the essence of a distant land's fare, the obscure culinary treasures of the Philippines. The wheels of our carriage traversed the desolate roads, cloaked in shadows and mystery, as we sought the elusive taste of authenticity.

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As the moon climbed its archaic arc in the firmament, casting its feeble light upon our melancholic feast, we found ourselves laden with remnants beyond reason. The remnants of an empire of food, a kingdom of tastes conquered in vain by insatiable appetites. The meal for two souls and a youthful spirit could have well sustained a phantom feast, yet we chose to indulge as though we were preparing a requiem for famished specters.

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Update: I finally got to try their food, boodle fight (bbq chicken & bbq porc skeward + lemon shrimp) and their spicy sweet coated fried chicken.

I am so disappointed on the quality and execution of the food.. the moment I opened the aluminum cover of the boodle fight, the first smell that hit everyone's nose was the fishiness of the fried calamary. Eating it was worst.. the same fishy smell x 5, it was uneatable, definitely not fresh..then we moved to the bbq chicken, it was the most bland Filipino bbq chicken I ever had, no flavour, no seasoning.. just bland.

The biggest offender of all was the spicy sweet coated chicken, it was SO HEAVLY COATED IN SUGAR, that the batter around had the EXACT same texture as the Quebec's dessert: Sucre à la Crème. It was so sweet, that I felt my heart rate going double time on me, It was exactly like bitting through a block of brown sugar (taste and texture), ZERO spicy, just sickening.. (my guest who did not know what I ordered asked me if I ordered dessert chicken lol...)

Had to throw away the fried chicken and the calamary for being totally unconsumable, my dining room still smell like their fishy fried calamary.

Such a let down...

Rice, bbq porc, lumpia, and Halo Halo was their only saving grace.

Will...