Patisserie De Nancy — Restaurant in Montreal

Disappointed too many times by this place. Today - WORST cannoli I have ever tried. Soggy pastry and dry pasty filling. I took a bite and literally spit it ,out. The cannoli looked good but it had to be at least a few days old, even though there was a full row of them. On another visit tried the macarons - they are my son's fave and I've tried them from many places. Here they sell by weight, and all of the flavours we tried were dry and oily (yes apparently something can be both). Ugh. The mille feuille is usually ok, but today the layers were burnt to a dark brown. In general the things here look better than they taste. Also the woman who served me (I think she may be the owner) was unkind and unfriendly. I like to support smaller businesses, but for Monkland baked goods and treats, will stick to the Prem Moisson a few blocks east, or go to Meunerie Urbaine a few...

I ordered a chocolate cake for a birthday. When ordering I advised I wanted a regular cake with an actual chocolate cake, they advised they make a good chocolate cake with buttercream chocolate. When serving the cake we were 7 people no one ate the cake, it was really not edible. It was all chocolate buttercream and hardly any cake, really gross. When I contacted the bakery the guy who answered the phone advise me that’s how they make the cake and they have been making it for 30 years with no complaints and he told me I had my money worth since The cake was mostly buttercream and hardly any cake. And he didn’t apologize once It was embarrassing for me to buy a cake that no one liked or ate and we threw the cake out in the garbage. It a shame because I really liked there croissants and baked goods but after this experience I’ll...

Worst customer service ever experienced! I went in just to get a cinnamon roll and when I entered the shop, it was empty with 2 employees in the back. I made eye contact with one employee but she didn't acknowledge me and i waited a good couple of minutes before being served. I said "bonjour" to her and didn't even get a hello back, just a "yes"? At the cash, the pastry was over $4 for what seems to me as a tiny pastry. I commented that it was quite expensive compared to other places to which i got a reply from the owner: "If you can't afford, go elsewhere!", and proceeded to take away the bag. I don't support places that have terrible customer service! And maybe if they would post the prices, then people at least can be aware beforehand. Go to "La Meunerie Urbaine", they have better customer service and better products at a...