Pizza Hut — Restaurant in Montreal

Not recommended Very bad experience. Firstly the manager is very Rude. She does not know how to talk to customers properly she does not even apologize for the mistake. First I waited more than 30 minutes to order while she was there making pizza then wasted 1 hour to get the pizza then I get home and open the box and to my great surprise got thin crust not cooked well and I NEVER ordered thin crust. So driving back and this rude manager said “ you should have checked your receipt “. Why would I when I said Medium pizza 2 times and if you do not understand then Atleast said can you repeat it again. I understand you are understaff but I also waited The thing is you don’t take out frustration on customers . Paying $33 dollars to get this kind of service and not even apologizing and talking rudely to other customers while we were waiting to order and no greetings at all or saying thanks for your patience. First get a training about how to talk to people then...

This restaurant in Cote-Vertu is the rebirth of the Pizza Hut branch that was in Rue de l'Église in Old Saint-Laurent a few years ago, which I enjoyed since 2010.

That one became a Papa John's after the pandemic, which was a horrible experience, but it was the only half-reasonable Pizza parlour in the area. The nearest Pizza Hut became the one in Mont-Royal, which was dirty (recently improved) and has a very restricted parking.

This summer, 2023, I found that this branch in Cote Vertu was newly opened and is run by the same administration of de l'Église.

Food is great. No more insipid meals. Cleaness is impecable and the whole facilities are new. Parking is easy, as it shares a rather large parking lot with a KFC. And most especially, the great service that was a hallmark when it was in the other location.

This Pizza-Hut branch is great news for...

How is this even considered food?

Oily dough with thin, tasteless toppings.

Had never ordered from Pizza Hut before so was surprised that it was pan pizza (which I hate). Only later did the manager tell me that thin and regular crust was available but that it was my fault because " this is what our regular clients ask for, it is your job to know how to order, we can't hold up the line explaining the options to you". Manager originally offered to replace the pizza, then changed her mind and mocked me in front of other clients.

Well, they can stick with the regular clients who "know how to order" because I won't be going back. The poor service was annoying, but the pizza really was...