Restaurant Hoai Huong — Restaurant in Montreal

I didn't like this place. I ordered the soup with pork and shrimp, the service was quite slow even though the place was not crowded. The soup was actually tasty but I was very disappointed to see it only had one shrimp in it ... only one! I wanted to talk to the waiter but he was nowhere to be found, didn't even come back to offer a refill or to simply ask if everything was okay. I spoke to the person at the cash register and explained how disappointed I was and why. He couldn't explain what had happened, said sorry and didn't charge for a tip which was pretty fair. I thanked him but also let him know I was never going back there. Now, as I write this review I am quite shocked to see the way the restaurant responds to some bad reviews posted here and how they seem not to take any responsibility for the issues brought up by their clients. Instead, the person managing the restaurant's account just tries to turn around all events to blame them on the inconsiderate, negative, rude customers who dare post negative reviews because their expectations were not met. I'm looking forward to your response as in some of the previous low-rate reviews to instruct me on how "sometimes a little something, can avoid something else" (such as an honest review regarding what you're lacking). You really should stop fighting your clients, appreciate the feedback and improve...

I don't always finish my plate, but I did at this restaurant! The food is both delicious and pretty. It's definitely one of the best Vietnamese meals I have ever had. We started with a mango salad appetizer. It was fresh, light, refreshing, and delicious. The mint and peanuts on top added an extra flavor and texture. The only thing is that it said it has shrimp, but it came with about 2 shrimps cut in half; so about 4 pieces. For our main dishes, we took the pad thai, and pork chop plate. The pad Thai was extremely fresh and the vegetables were not made from frozen produce. It had a lot of vegetables, a generous quantity of chicken (which was very flavorful too), and 2 medium-sized shrimps. I was very pleased with the flavors! The pork chop plate was very generous too. The meat was well-seasoned and cooked just right! It was juicy and spot on! The salad was a normal side of lettuce, a tomato, with marinated carrots. The rice was normal but the juices of the meat marinade really added flavor to it. We finished with fried bananas. It was perfect to share! The batter was thin and light, the banana was very delicious and melty on the inside. Overall, it is definitely not the last time we come here....

I am a food blogger and this restaurant had always been my favorite one since I was a child. I brought all my friends visiting Mtl to this restaurant. Today, I brought a friend as usually and all my camera kit to write a blog on this restaurant. However, I totally changed my mind while getting there. The service became horrible. I was adjusting my camera on my phone and was being asked 3 times if I was ready to order, but I was only there for not even 10min. Then, the 1st server throw the menu in my hands and went away.

Then, another server came asking us our order, I said 30 and 4 (drink). But they gave us 2 soups that were actually 13 and 4. The server yielded at me because I didn't precise the 4 was a drink and not a meal. But who knows that you gave the same number to both meal and drink?? I always ordered the same stuff and the server didn't even ask me to precise this time.

In conclusion, I was about promoting their restaurant for free on my blog but I don't believe that their rude attitude worth it. The food was good in the past, it was ok today. However, I dont it worth to be treated without dignity...