Restaurant Scores — Restaurant in Montreal

My experience in the branch was the worst experience of my life, all because of the restaurant manager, Nina.

The restaurant chain was the favourite for my family, friends, and myself from the Laval and West Island areas. Shame on any respectable restaurant that employs someone with such morals. Unfortunately, this was the first time I went to this branch.

My daughter (she has special needs), my son, and I went to eat. I ordered my favourite meal, and likewise did my son. She asked me what you would ask for your baby girl, so I told her, “My child is in a special condition and only eats special food, so I will not order something for her.”. She said to me in a loud, un-mannered, and un-polite voice, “You are not allowed to bring her food with you... You must order her food from the restaurant… It is forbidden, so I don't know what the restaurant manager's opinion will be on that.”. I was mentally and psychologically hurt, so I told her that my daughter is a special case, but she just repeated herself, then left.

I was shocked by her reaction, and it stabbed my heart. Especially considering my daughter’s special health condition; she is autistic, has difficulties swallowing, and only eats special food according to the orders of the doctors and the specialists following her condition from CLSC. Nina was not just satisfied with that, she preferred to give us racist looks back and forth wherever she moved until my son and I lost our appetite, we did not even touch our food.

I could not bear it and said I would talk to her respectfully and explain to her that what she did was immoral and inhumane. I had to show her my daughter's report directed at her daycare, as that’s all I had on hand at the moment. I explain to her that my child is a special case Her reaction when she saw the report was rude, and mocked at the fact that it was for the daycare. She additionally said it's none of her business, and added to it, saying, “I have rules that I implement, and this is not my decision, this is the manager’s decision. “You are allowed to bring her food because your child is sitting in a high chair." she said at the end.

Then, when I asked for the restaurant staff for her name, I found out that she was the manager, and she's the one who makes the decision. She could have just apologized and I would have forgiven her and not left the restaurant, but She is a liar in addition to having bad morals, and continued to be racist and ill-mannered until I paid my full account and left the restaurant.

I tried to call and file a complaint at the branch. They told me that she is the manager, and your calls were to no avail, therefore, I will go to the Canadian judiciary and sue the entire restaurant if satisfactory and decisive action is not taken due to the mistreatment of this manager and the racism with which she...

A regular customer since its 2006 opening, I usually have the chicken breast and salad bar, the latter being the star of the restaurant. Chicken is juicy, no complaints; I tend to wipe off any excess grease i.e. flavorings as I prefer it a little more drier.

Salad bar tends to change its offerings lately; I prefer healthier selections/salads, though certain offerings I've liked, such as the Lentil Salad, apparently weren't popular with customers so they were switched out for new offerings. However, I do prefer that new offerings occur from time to time to keep things interesting.

Washroom facilities are kept clean... a good sign of responsible staff.

Decor was redone a number of months ago and I prefer the new, neutral color scheme; it creates a more relaxing ambiance.

Service is polite, professional, friendly, reliable; they give me their undivided attention. Overall, a good experience.

Update on March 22nd, 2019: Well, since my initial review above about a month ago, the Salad Bar has switched offerings many times, however, most of the time offerings I liked and were reasonably healthy were switched for creamy, far less healthy fare. I understand they're trying to appeal to the greatest number of customers at a cost where they can make a decent profit, but it seems what they think the customers want is not what I would prefer. I can list at least a half dozen offerings they switched out that I liked in the past few months: Fennel Salad, Lentil Salad, Orzo Salad, Rainbow Salad, Mandarin Oranges, and Chick Peas. The only item they added and so far kept which I like isn't a salad but a condiment: hummus with olives. Won't change the rating yet, but if it continues to the point where nothing at the Salad Bar appeals to me, then I'll just have to find another Salad Bar that suits my preferences.

Regarding the menu items, other than the chicken breast, haven't had much else except the Santa Fe Chicken plate which I liked, but - you guessed it - they eventually dropped it too. :/

Update on March 27, 2019: A positive change at the Salad Bar: the addition of a Cauliflower with Turmeric Salad. Hopefully this signals more healthier salads to come at the Salad Bar.

Update on April 20, 2019: Turns out the Cauliflower with Turmeric Salad was just a "promotion" for two weeks... it's not there anymore. Will wait a little longer to see if things improve, otherwise it's off to another, healthier salad bar.

Update on June 12, 2019: No changes at Saint-Laurent Scores so I went to Dorval Scores and they had everything at their salad bar that was taken away from the salad bar at this Scores plus more healthier offerings. They even had honey for the chicken. I'm sold on...

We visited scores saint laurent to grab a dessert. We entered and stood next to a booth to sit down, meanwhile the greeter was approaching to sit us down. I saw grab menus on his way to us so I told him very politely it's alright we don't need any menu we know what we want, we want 2 .... I felt him get angry, he approached, put the menus on the table regardless and with a very rude tone he said : "I'm not your waiter, someone else will take your order" well excuse me mister khaled, this is his name, it's not my job to know who is who in the restaurant, he could've either said nicely that he only takes care of certain things and the waiter will help me out with my order or he could've taken my order and pass it on to the kitchen himself without the drama he made, it's not like we ordered a million things. I wanted to speak with the manager to tell him of my encounter with the very kind khaled and it turned out that khaled is the manager. The waiters were far more kinder than the manager himself, instead of being the opposite, as him holding the title of MANAGER. We were so very disappointed with his rude way of talking, we weren't honestly expecting it since we always visit there and always been treated nicely but if this guy is taking care of the restaurant now, we're not going back ever again. It's not like we're nagging but I kept myself calm at that time, next time I can't promise I'll behave in the same way. Out of respect for the other clients dining there and the other employees we didn't make a scene but khaled needs to learn some manners. Thank you for this very bad experience Scores, you just lost loyal customers. I am posting my comment to let people know what kind of a guy khaled is and not to order anything from him by mistake, maybe you'll get kicked out from...