Flavours of India — Restaurant in Nanaimo

I visited this place for the first time here today. I would say just one word as pathetic customer service and pathetic food. I requested a masala chai without ginger and she served me a masala chai without anything added to it not even cardamom, fennel etc. it was so bad just the plain chai when I specifically said add everything except ginger. when I asked her what is added she just reverted with arrogance I am not sure about it. Instead of asking me if I can change it or let me check she just said I am not sure and left from our table. Although I was not charged for chai but she never apologized for the error and the behavior was really rude. Second, I also ordered Chloe bhature the oil was floating on the bread see image.. worst food too. In between we were eating she did not even come and ask once if we need anything or if everything okay. I would not suggest anyone going here. There are so many better restaurants but not this again ever!! If there was an option to give rating below 1 I would do that. They really need to learn first customer hospital which I found zero.. if you don't Wana spoil your mood don't ever go there!lastly, the food had color look at our hands...

Adding my comments here to owner's reply - we have had food in other restaurant and the garlic never color your hands also they have no excuse to write about the oil shown on bread and lastly the bad behavior which only we faced when we ordered chai only we can tell.

And everyone can see very clear how the owner has replied to our concern without apologetically. Well, we can't help it but the most we can do whoever ask us about this restaurant we will make sure we...

This was our first time going. On the whole we enjoyed our takeout meal but it was not perfect. By far the standout dish was the Methi chicken, perfectly seasoned and spiced, the sauce stuck to the chicken and was just devine. The rice was cooked well and came free with the purchase of each curry. The naan was also great, just the right amount of ghee.

We found the Yellow Dhal Tarka was a tad watery and the Tarka underwhelming, the lack of spices in the Tarka meant that all we could taste was lentils and tomato, all of the other spices were lost.

We also ordered the Prawn Jalfrezi. I absolutely love a good Jalfrezi. While the prawns did not disappoint on the quantity and we asked for indian hot (this was definitely provided), we found the dish felt a little lazy. The sauce was much wetter than it should have been, it should be thicker and richer, the vegetables were crunchy and not cooked into the sauce, as well as overly large. It was such a shame as a good Jalfrezi is a lip smacking thing, with heat, spices, it's should be zingy and sharp, and this was not that. It was nice, but it could have been so much better.

All in all, the staff were friendly, courteous and welcoming. The experience was good enough that we'd go back again, but we'd want to try...

Got seated quickly in the back area but the lights were off for about 25 minutes until the server switched them on.

They took our order quickly but the food came out before the drinks and Papadam. I ordered goat curry extra mild to which the server responded “baby mild” I explained that my little ones were eating it so please add some cream if needed to mellow it out.

They brought out 4 glasses but we were a table of 5. The shakes were not available so we ordered sweet lassi, when the food came out we asked what happened to our drinks so they said they’d bring them out only this time they told us they were out of sweet lassi too - the table ahead of us was drinking mango lassi - something yellow.

The food was super spicy; the kids could not eat it - no way this curry was “baby mild”. I requested cream in the curry which took forever and our food ended up all cold by the time we were able to order and receive another round of naans.

It’s not the servers fault; the owner of this place is probably milking every penny out of it - go elsewhere unless you like eating in the dark, no food, just not having food on hand which is on the menu. How do you not have sweet lassi? That is NOT the...