Tim Hortons — Restaurant in New Glasgow

stopped at the drive thru I believe on the way home from the airport. It would be nice if just once in a while that the tea you ordered is tea and not coffee, we were on the road before I decided to open mine, as it is usually too hot to drink right away, and once again it wasn't what I had ordered. This was the first time at this Tim's but it has happened many times at others closer to home.

YOU EITHER DON'T UNDERSTAND WHAT I WAS SAYING OR YOU JUST THINK YOUR SERVICE IS WONDERFUL REGARDLESS OF MISTAKES MADE AT THE DRIVE THRU WINDOWS, YOU DID NOT MEET THE MARK. As I stated I do not open my drink right away and when I did I had ordered a cup of tea as I had just gotten out of hospital and traveled from Ontario by plane and thought it might help settle my stomach. Well Come to find out when I opened it , it wasn't tea like I had asked for it was coffee which certainly would not settle my stomach at all. This has happened on many occasions and I am just a little fed up with it and than to see your reply to my review was pathetic. If that is what you call meeting the mark than you have a lot to learn. I think I will stick to the Keurig Machine we have and just keep buying the pods and that way we know what we get. It's a bit pathetic when you can't take responsibility for your mistakes.

This is Cathy DeGruchy writing to you not John, he would be kind enough to let things go I am just fed up with the service at all Tim Horton's it's like they'll drive away and what are they going to do come all the way back. I...

Update There is a McDonalds in the Walmart across the way. So happy the detour I had to make wasn’t far.

Not sure why a reward coffee on its own can be a small, medium, large, or extra large. A value of around $1.50-$2.50. Yet, if you combo a meal when you have enough points to redeem a free coffee, the cashier only deducts 31 cents. When a coffee is in an order, combo or not, the equivalent value of the single coffee ordered should be deducted, not the combo “price”. Seeing as it takes a value of about $40 spent to get this free coffee. This convenient location right beside my hotel that I’m staying at for the week will never see me again. Might even boycott all Tim Hortons for the foreseeable future. McDonald’s sells the old Tim’s coffee we’ve all come to love. I’ll be sure to make the detour anytime I even think of walking into this...

Me and my friend was there in the morning yesterday 20th Dec 2024 andvwe ordered an Orange peacock double double. The drink was so nice and we decided to go there again in tge night. One of the aggressive staff with specs were so rude and her service was really really disgusting. Me and my friend felt so uncomfortable. She took the order so aggressivly and the way she kept the drink after we order was so disrespectful. I was like did we do sometging wrong to her for behaving like this. I don't know her name.. but the only thing we know about her is she wear specs and the time was 8.35pm. I think it was her end of shift at that time, because i heard she said bye to the other staffs. Please tell her to be little cheerful and friendly. Because we customers expect good behaviour and service from the staffs. It was so...