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Second Cup Café — Restaurant in Newmarket

Name
Second Cup Café
Description
Nearby attractions
Proctor Park
277 Primrose Ln, Newmarket, ON L3Y 5Y8, Canada
Water Playground
183 Harvest Hills Blvd, East Gwillimbury, ON L9N 0C1, Canada
Dave Kerwin Trail
417 Gilpin Dr, Newmarket, ON L3X 3H3, Canada
Nearby restaurants
Sushi Pho You
18025 Yonge St Unit 1, Newmarket, ON L3Y 8C9, Canada
KINTON RAMEN NEWMARKET
18185 Yonge St #1, East Gwillimbury, ON L9N 0H9
Castle John's Newmarket
18025 Yonge St, Newmarket, ON L3Y 8C9
The WORKS Burgers & BBQ
18075 Yonge St, Newmarket, ON L3Y 8W3, Canada
Edo Japan
18040 Yonge St k 1a, Newmarket, ON L3Y 8S4, Canada
Mr.Sub
Woodland Hills Centre, 18040 Yonge St, Newmarket, ON L3Y 8S4, Canada
The Keg Steakhouse + Bar - Newmarket
18195 Yonge St, Newmarket, ON L9N 0H9, Canada
Shaterzadeh Bakery
18025 Yonge St #12, Newmarket, ON L3Y 8C9, Canada
Swiss Chalet
18187 Yonge St, East Gwillimbury, ON L9N 0H9, Canada
Kelseys Original Roadhouse
18158 Yonge St, East Gwillimbury, ON L9N 0J3, Canada
Nearby local services
Value Village
18126 Yonge St #1, East Gwillimbury, ON L9N 0J3, Canada
SilverCity Newmarket Cinemas and XSCAPE Entertainment Centre
18195 Yonge St, East Gwillimbury, ON L9N 0H9, Canada
Canada Computers & Electronics
18170 Yonge St A009, Newmarket, ON L3Y 8V1, Canada
Best Buy
175 Green Ln E, East Gwillimbury, ON L9N 0C9, Canada
Nearby hotels
Related posts
Keywords
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Second Cup Café things to do, attractions, restaurants, events info and trip planning
Second Cup Café
CanadaOntarioNewmarketSecond Cup Café

Basic Info

Second Cup Café

18040 Yonge St, Newmarket, ON L3Y 8S4, Canada
4.4(219)
Closed
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Ratings & Description

Info

attractions: Proctor Park, Water Playground, Dave Kerwin Trail, restaurants: Sushi Pho You, KINTON RAMEN NEWMARKET, Castle John's Newmarket, The WORKS Burgers & BBQ, Edo Japan, Mr.Sub, The Keg Steakhouse + Bar - Newmarket, Shaterzadeh Bakery, Swiss Chalet, Kelseys Original Roadhouse, local businesses: Value Village, SilverCity Newmarket Cinemas and XSCAPE Entertainment Centre, Canada Computers & Electronics, Best Buy
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Phone
+1 905-836-6767
Website
secondcup.com
Open hoursSee all hours
Fri7:30 AM - 7:30 PMClosed

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Featured dishes

View full menu
dish
Iced Latte
dish
Mocca Frappé
dish
FroCho®
dish
Cookie - Breakfast
dish
Vanilla Bean Latte
dish
Cappuccino

Reviews

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Nearby attractions of Second Cup Café

Proctor Park

Water Playground

Dave Kerwin Trail

Proctor Park

Proctor Park

4.3

(62)

Open until 12:00 AM
Click for details
Water Playground

Water Playground

4.7

(48)

Open until 12:00 AM
Click for details
Dave Kerwin Trail

Dave Kerwin Trail

4.7

(108)

Open until 12:00 AM
Click for details

Nearby restaurants of Second Cup Café

Sushi Pho You

KINTON RAMEN NEWMARKET

Castle John's Newmarket

The WORKS Burgers & BBQ

Edo Japan

Mr.Sub

The Keg Steakhouse + Bar - Newmarket

Shaterzadeh Bakery

Swiss Chalet

Kelseys Original Roadhouse

Sushi Pho You

Sushi Pho You

4.9

(39)

Closed
Click for details
KINTON RAMEN NEWMARKET

KINTON RAMEN NEWMARKET

4.8

(944)

Closed
Click for details
Castle John's Newmarket

Castle John's Newmarket

4.4

(236)

Open until 2:00 AM
Click for details
The WORKS Burgers & BBQ

The WORKS Burgers & BBQ

4.3

(521)

Closed
Click for details

Nearby local services of Second Cup Café

Value Village

SilverCity Newmarket Cinemas and XSCAPE Entertainment Centre

Canada Computers & Electronics

Best Buy

Value Village

Value Village

3.9

(954)

Click for details
SilverCity Newmarket Cinemas and XSCAPE Entertainment Centre

SilverCity Newmarket Cinemas and XSCAPE Entertainment Centre

4.2

(1.4K)

Click for details
Canada Computers & Electronics

Canada Computers & Electronics

4.1

(471)

Click for details
Best Buy

Best Buy

3.8

(749)

Click for details
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Reviews of Second Cup Café

4.4
(219)
avatar
1.0
3y

My mom and I visited this location and I can not express enough how badly we were treated as customers. We ordered a caramel corretto and iced white mocha with cold foam and caramel drizzle on top. The lady taking the order had asked us do you the caramel corretto MADE HOT? And my mom said YES. We pulled up to the drive thru and paid for our drinks and waited for our drinks to be made. When the lady went to give us our drinks we realized that my moms drink was made cold. So we kindly told the lady that we ordered for it to be made HOT and she said that she will remake it for us. After she left to go redo the drink, I noticed that my drink didn’t have the caramel drizzle so we asked a girl who was walking, if she could add the caramel drizzle (as we paid for it). She said “I can do that for you!” . However, when this girl came back to give us my drink with the caramel on top, she said “by the way, you ordered for caramel corretto to be made COLD.” She said that in very rude way like she was shaming us for asking it to be made again. My mom told her that the lady, taking the order, had asked if we wanted the drink to be made HOT and we said YES. She then proceeded to say, “we all have a headset on and we all heard you say cold.” Then she walked off without letting us say another word. At this point, my mom and I were angry and disgusted at this girls behaviour. So when the other girl came with the remade drink, we demanded a refund. As we did not want to buy something from such an environment. The lady kept on saying to take the drinks and go. And we did not like that at all. And the lady that was giving us attitude kept on smiling at the situation that was rising. When my mom brought up that she used to be a manager at second cup in Toronto and she would not tolerate this kind of attitude from her employees, the girl proceeded to throw a thumbs up multiple times like she was making fun of my mom. The caramel was also all over the outside. So I DO NOT recommend this place for anyone who wants to spend money for good drinks cause trust me you will get with...

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avatar
1.0
7y

Worst experience ever at the Newmarket Second cup location. Before the summer I was a frequent customer, going there weekly. And was in support of the company due to their use of non artificial products. As of today it’s safe to say I will no longer be in support of this company. I had ordered ‘3 iced vanilla medium size lattes and a gluten free biscotti’, through the drive through. As my boyfriend and I receive our drinks they are ‘hot’ lattes and we have no biscotti. We turn around, where this time walk into the store. As soon as I’m in, holding my tray of drinks, before I speak; the manger states clearly ‘we are not fixing that’! Note: I did NOT say a word before that. What if I just wanted to go into the store to put extra sugar in my drinks? (What a lovely way to greet a customer, and ask her what is the problem!) Ms. Xu (the name of the apparent manager), refused to remake my drinks and claimed I did not even order biscotti. I said to her and her assistant manager that served us through the drive through; ‘that is was obvious’ she did not hear what my boyfriend had ordered. I asked for the store number, head office number her (the managers) full name and the assistant or whoever that served us. However the mangers last name was only given. The end of my AMAZING ‘customer experience’ ended with ‘Ms. Xu’, calling me in her own words ‘You are very rude’ and her and her assistant walking away and ignoring me, and my unfixed drinks let alone my biscotti I never got! It is in no doubt to question why this coffee company is failing. Hiring managers and staff members giving the worst customer service/ experience ever. Other well known coffee stores, ‘Starbucks’ or ‘Tim Hortons’ for example are clearly better; these companies in no doubt fix drinks and provide Better customer experience where the mangers DO NOT call you ‘rude’ and walk away from you or ignore you.

Worst customer experience I have ever gotten at a coffee shop.

Newmarket seconds...

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avatar
2.0
8y

I used to come here all the time for their delicious flavoured coffees, and cakes. I used to also love sitting and spending time in this warm and inviting coffee shop. I must admit I hate the renovations and find the shop to be clinical and I feel like I'm sitting in Tim Hortons. Beyond disappointing. Needless to say I no longer sit down in shop. Furthermore, the quality of the coffee has gone downhill, and it often tastes water down or burnt. Also, there is never more than one flavour available at one time. The staff is often unfriendly and lacks maturity and basic manners. Staff are also stingy on cream when ordering from the drive-thru. I also stopped ordering cake slices from here after being served a sliver that cost me over $6. So disappointed in the nosedive this coffee...

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Posts

Hani HHani H
I haven't been to Second Cup in a long time. Stopped by this location for a cold drink with some buddies. The place was pretty much empty. The service was great with the barista offering up lots of helpful information about the drinks they have and the options we were inquiring about. The drinks were delicious. They also have patio seating which is great option since the coffee shop was a bit cold. Would definitely go back.
MelMel
Best second cup location I've ever been to! The cozy touches like real plants, cute decor, twinkly lights on the patio, nice lighting, great service, and even a FIREPLACE?! This is one of the best chain cafes I've ever SEEN. Also the Halloween decor was so cute. Top notch spot👌Wish they were all like this! Would highly recommend and would come back!
samsam
Please DO NOT FILL THE COFFEE ALL THE WAY UP TO THE RIM for drive through orders!!, spilled it all over my pants and shirt right before work and I live 40 minutes away.I know perhaps you're trying to be nice giving more coffee however drive through drinks never fill up to the rim.
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I haven't been to Second Cup in a long time. Stopped by this location for a cold drink with some buddies. The place was pretty much empty. The service was great with the barista offering up lots of helpful information about the drinks they have and the options we were inquiring about. The drinks were delicious. They also have patio seating which is great option since the coffee shop was a bit cold. Would definitely go back.
Hani H

Hani H

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Find a cozy hotel nearby and make it a full experience.

Get the Appoverlay
Get the AppOne tap to find yournext favorite spots!
Best second cup location I've ever been to! The cozy touches like real plants, cute decor, twinkly lights on the patio, nice lighting, great service, and even a FIREPLACE?! This is one of the best chain cafes I've ever SEEN. Also the Halloween decor was so cute. Top notch spot👌Wish they were all like this! Would highly recommend and would come back!
Mel

Mel

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Please DO NOT FILL THE COFFEE ALL THE WAY UP TO THE RIM for drive through orders!!, spilled it all over my pants and shirt right before work and I live 40 minutes away.I know perhaps you're trying to be nice giving more coffee however drive through drinks never fill up to the rim.
sam

sam

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