Kelseys Original Roadhouse — Restaurant in East Gwillimbury

A few weeks ago (June 6, 2025), I came to this Kelsey’s location with my wife, who’s heavily pregnant, for a Friday date-night at around 6 pm. When we entered the establishment, there was no one there to seat us and it took probably more than 5 minutes to be noticed, even though the restaurant did not appear to be busy.

When we were brought to the table, the seating was dirty and the table was not set. We kindly requested the staff to clean table / floor, but the staff rolled her eye and sent someone else to sweep the floor under table. We understood they may be understaffed so we didn’t make a big fuss about it.

After we sat down, it again took a long time for our server to show up. We got a drink and decided on our menu. Due to the pregnancy, my wife hated garlic but she was craving the beef fajitas. We checked with the server and were told that the steak was marinated with garlic so we asked for substitution (we are okay to pay extra). His immediate response was no, and he didn’t offer to even check with the kitchen or the manager. It wasn’t the fact that no substitution that bothered me, it’s the rude service and attitude from the server.

At this point the mood is ruined and we were really disappointed so we asked to pay for the drink and decided to leave. The server again didn’t seem bothered to rectify the situation and we were too hungry to talk to the manager. I suppose my patronage is a burden to Kelsey’s and our presence isn’t valued.

We ended up popping over to Lone Star across the street and had a great time there. We are normally not fussy diners so this kind of experience is totally strange to us. We chose Kelsey’s for a date-night but never again, be warned of the service you...

Fabulous!

We stopped in this restaurant looking for something to eat; I’m more specific since I wanted something on the healthier side. Wasn’t feeling well.

So I ordered the Lemon Pepper Salmon no rice, double portion of veggies. It was so tasty! Just enough lemon sauce. The veggies (broccoli & carrots) were nicely steamed. It didn’t taste bland at all like other places.

Scott had the Patty Melt with fries. He said it was really good, fries included. He also said the portion was perfect - right on the money for him.

We both tried the Cheesy Garlic Honey Buns which I think is new to the menu. The bread was soft, not too much cheese or garlic and just enough as an appetizer for 2 people. It was great!

Also, can’t forget Nancy M, our server. She was great. It’s clear she loves her job and is the ultimate server.

She had suggestions, which were we went with, and knows her menu.

Thanks Nancy! You made our visit that much...

After an appointment in Markham I decided to stop in Newmarket with my daughter for a quick lunch. We hadn't been to Kelsey's in a couple of years. Nancy greeted us and from the moment we walked in she treated us like we were her only customers.... Even though it looks like she was taking care of the entire restaurant. She helped us with questions about the menu and from start to finish it was a great experience with her. There was however one incident where my food came out with the broccoli still wrapped in the plastic steamer bag on the plate. I want to stress that it was NOT Nancy who brought this out but another gentleman. It wasn't a big deal and it didn't change my enjoyment of the food, but it was a little odd that he didn't notice it before bringing it to the table. We will definitely be back though, largely because of Nancy and how great she made...