Tim Hortons — Restaurant in Niagara Falls

Today I stopped at my local and favorite Tim Hortons and I am so happy to see that Dutchies, Walnut Crunch, Cinnamon Twists, Blueberry Fritters are BACK!! YUMMY!! Timmies Retro Doughnuts are back and I hope that this change is permanent. Why would they not make them permanent, I wonder? Because it's too drive us crazy when they are gone. We can never know when they will bring them back so we will just have to settle for everything else then, I'm guessing. Either way, enjoy the doughnuts while they are back. Awesome thing about them to us they are only $1.79 +tax of course but it's almost like a retro doughnut with a retro price. So you win both ways. Thank you so much, Tim Hortons for these awesome goodies back. I can see myself going there alot more than before. ENJOY EVERYONE AND MAKE SURE YOU GRAB A DOUGHNUT OR A BOX OF THEM BECAUSE THEY CAN GO QUICKLY ☺️😉 Honestly though, the atmosphere can be a little loud at times or you will see some people that just want to make problems inside of the restaurant so it's not fair for everyone else who just want to eat or even relax there. Tim Hortons is not a motel/hotel so I fully understand why the staff get upset when there are people sleeping inside but it's winter time now and cold outside. Maybe try to understand what they are going through in their life. Put yourself in their shoes for a minute. Thank you for letting me share my review again and taking the time to read it, everyone 😁😃 Now, I have a Walnut Crunch to finish eating. So good! Welcome back, Retro Doughnuts!! Oh, I missed you so much. I thought it was goodbye forever when you left and thankfully you made your way back into...

This was one of the worst experiences, service wise, that I have had in a really long time.

The young lady at the register was not friendly and she was impatient (this was our first time at a Tim Hortons and she wanted to rush us through our order). Keep in mind, no one was waiting on their order and there was only one person in line after us (just rude and unprofessional).

The young lady who made our order, may have called out our order (I didn’t hear her), and by the time I realized she had, the food was cold. I dined in, so I feel like the lady who took our order should have realized we didn’t have our food (we were sitting right in front of the register), checked the order section and notified us that it was ready. Only when I asked about the order did the lady at the register attempt to help her co-workers, in a not so helpful way, figure out what happened to the order.

I ordered the Classic Bagel Belt, hash brown and Bailey’s Latte. The sandwich and hash brown were amazing; I had a plain bagel instead of the everything bagel. The latte was okay, it wasn’t sweet enough for me; I should have added vanilla or sugar.

All in all, I’m glad I was able to visit, but I wish it was at a different location. They had way too many cooks in the kitchen (4 people trying to take orders and manage the front register m; just ridiculous). The people the visited the location were friendly and made the experience a little better.

Tip: The parting lot is a little small because it is shared with other shops/stores. Just be careful because there is a lot of traffic and construction...

I came to this Tim Hortons from Toronto because of work reasons. Just searched and this was the closest. Tim Hortons app is always promoting new items so I wanted to get something off the app.

Walked in to order. Some BIG, and I mean big guy says "EXCUSE ME" as I was standing in line....seconds later I realize he is behind the counter taking my order/no uniform. I point at the app and say I would like to get this breakfast sandwich. He answers me in a stern voice "ACTIVATE IT AND SHOW TO CASHIR" I do as asked and an other lady comes up from behind him says I don't know what you want. I point at the picture that is as big as they come and say "he told me to activate it and we scanned it already" She proceeds to tell how she doesn't know how I want it followed by him cutting in again now with a tone of teaching me a lesson/talking down "THIS BREAKFEST SANDWISH COMES IN 12 DIEFFERENT OPTIONS DO YOU WANT..... OR ..... OR..." keeps going that I really did not want the Sandwich anymore. I looked at the lady who btw did not make my life easy and said "I'll take it however way you like it".

NEVER AGAIN! If your not in the mood to welcome some customer's to your store or lack the customer service skills please just keep it to yourself in this day and age...