Starbucks — Restaurant in Niagara Falls

This has been my Starbucks location since moving to Niagara Falls six years ago. The Barista Team is absolutely fabulous and yes there have been changes over the years, but the sensational customer service theme has never changed. Jalen is outstanding and, if you go by often enough, he will not only remember your name but also your order. It's plain to see that he takes pride in the work that he is dedicated to and so obviously loves. Jalen is always appreciative that we came in and thanks us for our visits. He just has a truly unique way of injecting joy into our Starbucks visits. He really does connect with people who stop in at that location, and remarkably he doesn't slow down while doing it. The bar for the Montrose team has been set high but they welcomed the challenge, and consistently deliver excellence in customer service! Quite honestly, the Montrose location is special in many ways and it's worth the visit to see how focus, productivity and warm connections can happen; all while you're enjoying a good cup of your favourite coffee and a pastry or even just picking...

This used to be my go-to location in the area but last time I went the employee was oddly rude and confrontational. I ordered ahead on the app as I was heading over (as I’ve done for years without issue) and the employee was giving attitude immediately through the drive thru speaker about the order being placed too recently so it’s going to take a while - mind you I was the only one in the drive thru and I was okay with waiting I didn’t even say anything about rushing. I got to the window and the worker immediately scolded me for not waiting long enough before coming to pickup the order - I tried to ask what I should have done instead (for example waiting in the parking lot until more time passes to pickup the order seemed odd to me) and he told me that I need to order at least 10 minutes before arriving and that my order was a nightmare to complete which was really uncalled for. I wasn’t giving any kind of attitude nor have I been told to order so far in advance before so this guy must have been having a bad day but it was really uncool. Just be...

I'd like to give my sincere appreciation to Abbie and Celeste. Abbie was a tremendous help over the phone on a special order I was trying to complete. She walked me through it and took the time to make it just right. Abbie was patient and very attentive with me as I was trying to explain my order. Celeste answered my call the next day regarding an issue I had with a prepackaged item. Celeste listened and was quick to apologize and take care of the item mentioned. She was so polite and the way I'd want my managers or supervisors to be. Attentive, polite and sincere and a quick problem solver.

Thank you Abbie and Celeste for your absolutely amazing service. Because of you two employees and your superb attitude , I will enjoy...