Palma Pasta — Restaurant in Oakville

The food is always consistently great however there is one issue when it comes to serving customers on the phone and in person. I called in once to place an order recently and wound up talking with a woman who properly shouldn't be on a phone the way she spoke to me. As if she was doing me a huge favor taking my order and the condescending manner I felt while being spoken to led to me not placing an order. This left a bad taste in my mouth and the next time I was in the area, I stopped in to pick up some stuff and find out who it was I was talking to that day. Lucky me, as it turned out the woman I spoke to on the phone previously was in the store that day. I was served by another staff member who was excellent and I asked for the managers name. Fiorella was the one I spoke to on the phone that day and just by observing her in the store while I was there, she struck me as an individual who comes across in a brusque, highly agitated manner that really demonstrates marginal people skills for customers and most likely, staff as well. As a business owner myself, having good managers is ideal as they are essential to success when it comes to clients repeat business as well as a good working environment for staff which is equally represented in how they present to customers. Usually when someone I employ comes into work in the manner I observed, the first thing I do is pull them aside to see what is going on and if they need a day or two to get themselves sorted out, no problem. Leaving them on the floor unchecked is bad for customers and staff because they eventually start to think they can come to work and treat customers and staff in an unacceptable manner. Knowing how hard the Petrucci family has worked to build their brand from humble beginnings to their excellent status they have earned, it was built in part by the knowledge that a happy team is a successful team and as a loyal customer I would be remiss to not mention if I saw something that appeared out of order because I care as much about their success as I do their food. Great store, great food, great staff. Please look into that manager as I suspect I'm not the only one she treated like some sort of inconvenience that day. If I didn't like the Petrucci's and their food so much, I wouldn't...

So we're trying to get our badly-needed lasagna fix after the debacle last month at an Italian bakery here in Milton that shall remain nameless...and the service at Palma Pasta was simple and hassle-free. Every day they have a special - chicken parm, tortellini, ravioli...Lasagna? So on the day the lasagna is the special, the frozen serving which will feed a family is around 13 dollars. (Not the 22 dollars at the Italian bakery here in Milton that shall remain nameless!) On the days when the lasagna is not the special, a piping-hot serving that will still be hot by the time you drive from Oakville to Milton is around 16 or 17 dollars. You gotta head there after work fast, the deals get snapped up quickly. I did not experience the rudeness others have at this location and am not disputing it, but reading the comments others have posted I do notice that management at least has the decency to respond to complaints. Fresh lasagna, and cripes is it good 'cause I had a hunk of it for breakfast! It is juicy with sauce and very meaty. Very home-cooked in flavour. Not sure if the guy who posted the "no ricotta" comment knows what ricotta is, but whatever! Fresh home-cooked lasagna, no drama, and affordable. That's all I was looking for and exactly what I bought. Bravo...

I’ve always enjoyed the quality of the prepared pastas. I’ve ordered large trays for my events in the past however the one issue I have is the customer service. I am sitting outside the shop and feeling pretty ridiculous that I didn’t walk out without my purchase after being treated like I wasn’t a valued customer. The older lady who cashed me has absolutely NO personality or kindness in her mannerisms. I specifically came to purchase something for a special dinner tonight and travelled 30 minutes to do so.

This lady needs to learn how to be pleasant and not so rude to customers. I am a small business owner as well and I ALWAYS make sure I treat my customers with kindness. You’re going to lose customers solely based on customer service, people don’t just come for the product but for the experience. I will think twice about ordering or...